Mail Service Exception Handler - Full-time / Part-time

The technician will resolve Third Party Rejects, System Exceptions and Manual Exceptions based on a first in first out basis. The technician will communicate with patients, prescribers and third party plans to resolve exceptions as needed.
-Resolve Exceptions/Issues in a timely manner.
-Release exceptions from PROMISE system.
-Work with client systems to access on-line eligibility.
-Identifies and communicates issues to the Group Supervisor and/or Call Center Pharmacists.
-Telephone communication with Plans, Processors, Patients, etc.
-Other duties as needed such as assisting with Order Entry, Registration, and, and Outbound Call Center.
-calls are about 3-5 minutes each with prescribers and patients. Approx 15-18 calls per hour.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.