Assistant Store Manager - Philadelphia, Pennsylvania (118099)

Your surprise is waiting! Explore career opportunities at Marshalls, where we strive to provide opportunities for growth, recognition and work-life balance. As an Associate, you already know that Marshalls delivers customers great value on ever-changing selections of brand name and designer fashions at prices generally 20%-60% below department and specialty store regular prices on comparable merchandise, every day. With over 1,000 stores nationwide, it’s a great time to join the Marshalls team.

You can also feel good knowing that Marshalls is part of The TJX Companies, Inc., a Fortune 100 company and the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. In addition to Marshalls, TJX’s retail chains include T.J. Maxx, HomeGoods and Sierra Trading Post, as well as tjmaxx.com and sierratradingpost.com in the U.S.; Winners, HomeSense and Marshalls in Canada; T.K. Maxx in the U.K., Ireland, Germany, Poland, Austria and the Netherlands, as well as HomeSense and tkmaxx.com in the U.K.; and T.K. Maxx in Australia. In 2016, TJX had over $33 billion in sales, more than 3,800 stores, and 235,000 Associates. As a retailer committed to growth, success is always in style at TJX!

Develops an effective merchandise team.

• Participates in and partners with the Assistant Store Managers in the process of recruiting and hiring store associates.

• Provides coaching, training and development to Sales Associates and Merchandise Coordinators.

• Provides specialized training for fashion feature, and merchandise presentation to coordinators.

• Provides recognition, counseling and disciplinary actions to store associates in a consistent and timely manner.

• Prepares and conducts evaluations for all respective reporting associates and coordinators.

• Directs merchandising work assignments throughout the store.

• Creates an environment that fosters open communication and information sharing among all associates.

• Maintains and supports all company values, code of conduct (including, but not limited to: Open Door, Diversity in the Workplace) and maintenance of a risk-free environment.

Maximizes store sales opportunities (both current and future).

• Identifies merchandising opportunities and challenges in each department by reviewing the daily sales report. Develops and coordinates action plans and conducts follow-up.

• Identifies business opportunities by reviewing merchandise presentation reports and communicates presentation recommendations to the Store Manager.

• Analyzes existing business by reviewing merchandising reports. Develops plans and discusses merchandise mix opportunities initiatives with Store Manager.

• Shops local competition for comparisons with merchandise, pricing and display and provides feedback to store team.

• Supervises markdown team and ensures timely and accurate markdown completion.

Maintains merchandising presentation to "customer ready" standards.

• Provides direction and follow up to associates in order to ensure timely execution of merchandise related directives, ad features and signage.

• Supervises associates to ensure that all merchandise is properly sized, categorized and ticketed.

• Provides direction and support to associates to ensure store recovery is conducted as needed throughout the day. Ensures that merchandise feature presentations are maintained consistently with company guidelines.

Oversees and manages the operations of the store.

• Addresses immediate customer service issues and provides appropriate coaching.

• Supervises operational areas such as Cash Office, Lay-Away, Back Room and housekeeping when appropriate (in the absence of the Assistant Manager-Operations).

• Supports Assistant Manager – Operations in managing shrink reduction programs.

• Exercises discretion regarding customer service policies in order to satisfy customers.

• Makes exceptions to customer service policies where appropriate and necessary to satisfy customers (e.g., layaway extensions, price adjustments, merchandise holds and refunds, check acceptances).

1. What's In It For You?

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Philadelphia || Pennsylvania