Customer Care Specialist - Full-time / Part-time

Care Specialists will be troubleshooting wireless internet issues for customers
Responding to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information
Utilizing internet tools to best support customer inquiries
Assessing customer needs and informing customers about available services
Handling customer problems related to product function or equipment
Gathering information, researching and resolving inquiries, and logging customer calls

Average call volume is 35-40 calls a day averaging 13 minutes per call

SHIFT: 1-10pm -- 4 weekdays and 1 weekend day

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.