Member Services Representative - Full-time / Part-time

We are hiring Member Services Representatives to support the enrollment season! We are looking for individuals who would enjoy working with a non-profit faith-based community healthcare company!

Summary:

The Member Services Department is the main customer service help-desk for members. As such, the goal of Member Services is to ensure that member needs are met while adhering to the applicable guidelines of the programs.

The Member Services Representative (MSR) is a very important front line person who answers phone calls, emails, and other correspondence from members or medical service providers who may have questions or concerns related to the membership guidelines, a billing status, general provisions, technical support; or who want to pay their membership payments over the phone or online.

Essential Duties and Responsibilities:

• Using, maintaining, and demonstrating an expert working knowledge of all current program guidelines
• Using assertiveness and power of persuasion to lead the caller in collecting the right amount of information needed to get a resolution for them the first time
• Practicing good communication skills by relaying accurate and complete, sometimes sensitive or difficult to hear information to the caller with tact and grace
• Drawing on excellent intuition to troubleshoot and resolve issues, and recognize when situations require urgent attention and escalate
• Applying tech savvy-ness and an ability to multitask by navigating through more than one system at a time
• Using reading comprehension skills to read through and understand system notes quickly and then to thoroughly document with additional information
• Working with a high sense of urgency with all medical service providers
• Showing compassion and understanding to members in need
• Meeting monthly metric objectives as outlined by management
• Embracing any additional training, development, or special assignments with optimism
• Serve as a role model in professionalism, information accuracy, dependability, and timeliness; and if asked, mentor others.

Skills & Qualifications:

• Typing Speed of 30 WPM or more required
• Strong oral and written communication skills required
• Hours and days of operation vary. Must be available to work from 8am-8pm Monday- Friday.

Traits that we look for in a Member Services Representative (MSR):

• Outspoken and opinionated
• Likes demonstrating expertise and directing the customer
• Full of grace, generally optimistic, and typically doesn't get involved in drama
• Can be flexible and will meet people halfway; likes collaboration
• Enjoys solving the problems for others
• Listens sympathetically
• Tech savvy --- generally picks up on the latest technology quickly

Education and/or Experience:

• High school diploma required
• Certificate-level education (or greater) in medical billing preferred
• Minimum 2 years of customer service or front office medical experience preferred

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.