Customer Support Representative - Full-time / Part-time

We are hiring Customer Services Representatives to support the enrollment season! We are looking for individuals who would enjoy working with a non-profit faith-based community healthcare company!

Essential Duties and Responsibilities:

• Using, maintaining, and demonstrating an expert working knowledge of all current program guidelines
• Using assertiveness and power of persuasion to lead the caller in collecting the right amount of information needed to get a resolution for them the first time
• Practicing good communication skills by relaying accurate and complete, sometimes sensitive or difficult to hear information to the caller with tact and grace
• Drawing on excellent intuition to troubleshoot and resolve issues, and recognize when situations require urgent attention and escalate
• Applying tech savvy-ness and an ability to multitask by navigating through more than one system at a time
• Using reading comprehension skills to read through and understand system notes quickly and then to thoroughly document with additional information
• Working with a high sense of urgency with all medical service providers
• Showing compassion and understanding to members in need
• Meeting monthly metric objectives as outlined by management
• Embracing any additional training, development, or special assignments with optimism
• Serve as a role model in professionalism, information accuracy, dependability, and timeliness; and if asked, mentor others.

Skills & Qualifications:

• Typing Speed of 30 WPM or more required
• Strong oral and written communication skills required
• Hours and days of operation vary. Must be available to work from 8am-8pm Monday- Friday.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.