Health Plan Specialist 2 - Full-time / Part-time

Takes approximately 35-45 inbound calls per day.
Assist members in enrolling for insurance plans and going over various insurance options
Answer questions around submitted/denied claims
Assist members in getting set up for monthly payments and explain any billing questions

The calls received by the candidates will be transnational. This position is responsible for managing basic inquiries from active, terminated, and prospective members of Medica. They will be a point of contact for members and assist in resolving service problems for claims, enrollment, billing, and pharmacy as well as interpreting contracts and explaining benefits to members.They are responsible for exceptional levels of service satisfaction. They will navigate multiple systems to look up members plans and document all activities on each call.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.