Hotel Front Desk Agent - Full-time

We are one of the most successful hotel chains in the world. At our hotels, you'll get the support and training you need to be your best. Culturally, we're a very, very friendly place to work. Casual but professional. You'll enjoy a positive work-life balance. You'll work side-by-side with smart, motivated, fun people who know they make a difference.

The bottom line: We believe in the awesome power of individuals working together toward a shared vision. And we believe we can have fun doing it!

Hotel Front Desk Agent

JOB DESCRIPTION:

Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.

Additional Duties and Responsibilities include:

• Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
• Uses proper telephone etiquette
• Uses proper mail, package, and message handling procedures
• Reports any unusual occurrences or request to the manager or assistant manager

Are you up for it? Are you ready for an exciting, challenging career opportunity? One that tests and rewards your creative thinking and innovation? Check us out. Make a difference today!

DESIRED QUALIFICATIONS & REQUIREMENTS

Education:

High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.

Experience:

Previous hotel-related experience desired.

Physical:

Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

JHM Hotels has developed, acquired, owned, and operated hotels throughout the United States for more than 35 years. The company, headquartered in Greenville, SC, currently owns/operates 41 hotels with over 6,520 guestrooms, and over 1,100 associates located in the United States and India operating under such well regarded brands as Marriott, Hilton, Hyatt and Starwood. The company's mission statement shares this commitment with guests, associates and ownership. We seek people who are driven by our core values, strive for service excellence and will go the extra mile to provide our guests with a memorable experience. We are interested in attracting and investing in talented individuals, who are dedicated to their career, show integrity and strive for positive results.
The Comfort Suites Perimeter is looking for a dynamic and seasoned Front Desk Agent. The ideal candidate will possess1-2 years of previous experience as a Front Desk Agent. Hotel experience preferred.
The duties include but are not limited to:
Major Responsibilities
. Empowered to guarantee guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing JHM Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
. Demonstrate a working knowledge of all services and facilities of the hotel, as well as the local area to effectively assist guests.
. Maintain a favorable working relationship with all company associates to foster and promote a positive working environment.
Essential Job Functions
. Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
. Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
. Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
. Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
. Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
. Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
. Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.
. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, travelers check and other forms of payment. Post charges to guest rooms and house accounts using the computer. Process payments per established procedures.
. Provide safety deposit boxes to guests in accordance with established hotel procedures.
. Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests. Retrieve and send mail, small packages and facsimiles for guests.
. Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved.
EOE M/F/D/V