Customer Service Rep - Full-time

Growing Department!!!!!!!!

United Fulfillment Solutions, Inc., Located in South County is a full service product fulfillment company seeking a highly motivated, career-oriented individual for the position of Customer Service Representative.

The candidate will have access to: health/dental insurance, 401K, amazing PTO, company paid life insurance/group voluntary accident insurance and many other amazing benefits.

Responsibilities

• Be a client advocate
• Handle inquires via web, email and phone
• Proactively communicate any changes in commitment to customers and/or the company
• Resolving customer service issues via web, email and phone
• Able to use own abilities and ingenuity in combination with standardized process to reach a resolution on all customer service issues
• Prepare reports for customer satisfaction and inventory management
• Assist in the constant improvement/ development of processes based on daily interactions and experience
• The individual should also be an independent worker able to problem solve quickly with a limited amount of supervision.

Skills

• At a minimum Associates Degree preferred, HS Diploma required
• 1-2 years experience in customer service
• Must be proficient at all MS Office Products (Word, Excel, Outlook, etc.)
• Must have utilized a phone for customer interactions
• Must be able to work independently
• Must have excellent communication skills

EOE