Shift Lead

Job Description About the Job:

Reporting to the Restaurant General Manager (RGM), the Shift Leader runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day to day functioning

requirements of the restaurant. The Shift Lead maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at

all times.

The Day-to-Day:

Ensure consistent customer satisfaction:

• Execute the MIC success routine and ensure responsibilities under people, customer, and service are completed
• Ensure that all Team Members complete their Own Your Zone tasks for their assigned position(s)
• Ensure that employees are clean and neat in appearance
• Personally demonstrate that customer needs are the highest priority
• Ensure food safety, quality, and accuracy of orders
• Resolve customer complaints quickly while maintaining positive customer relations

Developing people:

• Provide regular feedback to the RGM on the performance of Team Members
• Provide ongoing constructive and complimentary feedback to Team Members
• Actively participate in the training of Team Members
• Handle conflicts constructively and work with RGM to achieve resolution
• Assist RGM in screening Team Member candidates

Act Like an Owner

• Assist profit & Loss management by following cash control/security procedures, maintaining inventory and managing labor
• Oversee proper product preparation, rotation, portioning, cooking, and holding times
• Assist RGM with facility maintenance and ensure health and safety standards are followed at all times

Minimum Requirements – Is This You?

• Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things done
• Customer-first mindset
• Strong interpersonal skills
• Team player and willingness to learn mindset

Why Taco Bell?

We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with más!

• We are about more than just building restaurants—we connect with our fans through their passions including sports, gaming, and music
• We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
• We foster a culture of authenticity for you to feel at home with the Taco Bell family

This job posting is for a position in a restaurant that is independently owned and

operated by a franchisee. This means your application will be reviewed by the

franchisee who will make any hiring decisions. If hired, the franchisee will be your

employer and is alone responsible for any employment related matters.