Patients Care Coordinator and Dental Receptionist

The Front Desk Receptionist and Administrative Assistance will be working under the direct supervision of the Office Manager and will be reporting to the Office Manager.

The Front Desk Receptionist and Administrative Assistance will be also working with the Office Dental Billing Specialist and the Claims Processing Staff members,

Responsibilities include but not limited to:

organizing and performing the dental office's day-to-day operations, which include maintaining patient records, scheduling patients, accounts receivable, maintaining the appearance and order of the dental office, presenting financial treatment plan alternatives, and using EzDental or Dentrix.

• Answering phones and greeting patients when they come,
• Answering incoming emails,
• Making and canceling appointments with patients,
• Dental treatment planning and charting,
• Filling up patients forms, insurance papers and keeping track of dental billing information,
• The process of converting dental services into billable codes,
• Test results, including x-rays, are handled,
• Contacting and coordinating with dental labs and arranging for pickups and drop offs,
• Office duties include document filing, scanning, and creation,
• Incoming fax messages are received and distributed,
• Prepare outgoing mail,
• Maintain the reception area as well as the waiting room,
• Opening and closing the office,
• and more

Personal Qualifications:

• Experience with EzDental and/or Dentrix (or other Dental software),
• Minimum three years of office experience is required,
• University/college degree is an asset, or minimum High School Diploma or Equivalent Certificates,
• Familiarity with phone systems,
• Computer knowledge is a must
• Previous experience with Microsoft Office software preferred (MS. Word, Excel and Outlook),
• Legible handwriting for notations in charts.

Interpersonal

• Maintaining effective rapport with Patients, Office Manager, Dentists, other staff members, and the community requires good interpersonal skills,
• Effective verbal communication abilities with patients and employees,
• Team player,
• Ability to be flexible when needed,
• Experience with resolving conflicts,
• Experience with customer service or patient relations,
• Telephone Proficiency,
• Verbal Communication,
• Listening,
• Professionalism,
• Customer-centricity,
• Organization,
• Informing Others,
• Handles Pressure.

Job Type: Full-time

Salary: $15.00 - $20.00 per hour

Benefits:

• Employee discount
• Free parking
• On-the-job training
• Paid time off
• Paid training
• Retirement plan

Healthcare setting:

• Dental office
• Private practice

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Beckley, WV 25801: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)
• Computer skills: 2 years (Preferred)
• Dental terminology: 1 year (Preferred)

Work Location: In person