Account Management Associate

Classification:

Job Description:

Just some of our benefits:

• Medical
• Dental
• Vision
• 401k
• Tuition reimbursement
• 12 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D and Supplemental Insurance

Covid-19 Precautions:

At all of our facilities we are taking additional precautions with temperature checks, deep cleaning, testing, and work from home opportunities.

Overview:

Primary responsibility is to execute all company strategies and initiatives at the Floor & Decor store level. These initiatives include the daily activities required to support Floor & Decor at the store level and to further develop and strengthen our relationship with this key account with the goal of gaining incremental business.

Essential Job Functions & Responsibilities:

• Introduce, demonstrate and promote all current and new products to Floor & Decor store associates and end users including, but not limited to, contractor days and commercial events.
• Maximize market penetration in assigned territories. Effectiveness to be measured using Floor & Decor Penetration Metric (improved sales of setting materials per square foot compared to square foot sales of tile and stone). Evaluating competitive situations, coordination of intelligence gathering and implementing appropriate tactics as required.
• Submit quarterly report summarizing LATICRETE performance, Retail Ambassador experiences, findings, insights, successes, and failures, etc.
• Educate Floor & Decor store level staff (including Flooring Specialists, Contractor Sales and Commercial staff) and encourage them to promote Laticrete products when communicating with contractors and other customers in the store and out in the field.
• Assist Technical Services on claim inspections and gathering of necessary information as needed.
• Assist Floor & Decor PSA associates in maintaining Plan-O-Gram integrity at the store level.
• Assist Floor & Decor PSA associates in maintaining necessary POP material in the stores.
• Performs other directly related appropriate duties and assumes accountabilities as apparent or as delegated, including mutually agreed upon objectives.

Job Specifications/Skills:

• 0-2 years of experience in a client relationship management role. Strong customer focus experience required.
• Prior experience working in a home center environment preferred.
• Ability to do presentations to large groups.
• Valid driver's license, current automobile insurance and a good driving record.
• Physical strength to lift and carry 50 pounds.
• High level of self motivation.
• Strong organizational skills.
• Spanish language proficiency (written and verbal)
• Creative thinking.
• Strong written communication skills.
• Basic computer skills with Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook).
• Spanish language proficiency (written and verbal) highly preferred.
• Team cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.

Minimum Educational Requirements:

High School diploma required. Four-year college degree preferred.

Travel:

80%+, some of which may be on short notice, within territory. This role will cover southern Florida.