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in Lithonia, GA
Crew Member/Counter Server
Estimated Pay | $11 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Lithonia, Georgia |
Compare Pay
Estimated Pay$8.82
$10.81
$14.19
About this job
Job Description
Overall Responsibility: This job role is vital to the success of Planet Smoothie. The counter server ensures we have top notch customer service and that are products are served with 100% satisfaction. It is the counter server’s responsibility to provide customers with prompt service, quality beverages and products. At Planet Smoothie, we want our customers to experience a friendly, upbeat, clean and comfortable atmosphere.
Key Areas of Responsibility:
· Acts with integrity, honesty & knowledge that promotes the culture, values & mission of Planet Smoothie
· Customer driven: welcomes and engages with every customer who visits Planet Smoothie
· Delivers legendary customer service by determining the customer’s needs & suggesting products to enhance service & meet or exceed sales goals.
· Prepares all smoothies to exact recipes and standards
· Follows health, safety and sanitation guidelines for all products
· Follows Planet Smoothie’s standards for stocking and storing of products
· Maintains a clean and organized workspace so that partners can locate resources and product as needed
· Presents oneself as friendly and enthusiast about “Changing the way the Planet eats.”
· Anticipates customer and store needs by constantly evaluating environment and customers for cues
· Maintain a detailed knowledge of Planet Smoothie’s products
· Develops rapport with loyal customers by learning their names and favorite smoothies
· Follows store policies and procedures outlined by the general manager
· Follows the policies and procedures for handling cash and using the cash register
· Contributes to the store goals for increasing sales and improving profits
· Creates ways for customers to interact with our product; sampling, up sale, etc.
· Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team
· Assists with new partner training by positively reinforcing successful performance and giving respectful coaching as needed.
· Contributes to positive ream environment by recognizing changes in partner morale & performance & communicating them to the store manager
· Maintains regular and consistent attendance and punctuality