FRONT DESK CONCIERGE

JOB DESCRIPTION

Welcome candidates! Compass Concierge is now hiring Full- Time Concierge to act as the first point of contact between the apartment residents and the property management teams. We are looking for candidates to work 40-42 hours per week, have weekend availability, customer service experience and reliable transportation.

WHO YOU ARE

• A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others.
• A Team Player. You are united with teammates in delivering the best experience to current and prospective residents.
• Organized. You are flexible and able to juggle personal interactions with teammates and residents smoothly.
• Caring. You put yourself in others' shoes and strive for positive outcomes.
• Motivated. You invest extra energy to reach your goals and create synergistic relationships with team members and residents.
• Solution-Oriented. You follow through on commitments, letting residents know that they matter.

QUALIFICATIONS

• Your writing and speaking skills are clear and effective, helping you connect well with others
• You put yourself in others' shoes and strive for positive outcomes.
• Motivated
• High school diploma or equivalent
• Available to work a flexible schedule, including weekends and holidays.

RESPONSIBILITIES

• As a Concierge, you will be responsible for providing superior customer service to our residents, allowing us to deliver on our resident commitments of exceptional move-in, total satisfaction, express service, and personal attention.
• Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with teammates, visitors, and current residents.
• Coordinate maintenance of office and amenity equipment including copiers, printers, resident business centers, fitness equipment, and resident lounge amenities
• Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests.

PREFERRED EXPERIENCE

• Five year customer service and/or administrative experience in a professional environment
• College degree or coursework
• Prior experience in front desk support (hotel concierge, office, or medical receptionist, etc); experience with leasing, sales or hospitality a plus