Innkeeper

JOB DUTIES AND RESPONSIBILITIES  

·         Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner  

·         Reviews arrival list daily and assists in preparing and assembling welcome amenities  

·         Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed  

·         Responsible for issued bank - count bank at beginning and end of shift

·         Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management 

·         Maintains front desk area to be clean and organized  

·         Assisting with lobby activation as needed 

·         Assists with food and beverage services as needed

·         Utilize proper procedures when handling guest PPI data  

·         Understands the key points to communicate for the guest arrival experience  

·         Follows through and feels ownership of guest requests  

·         Resolves guest complaints in a professional and efficient manner  

·         Other duties as assigned  

EDUCATION AND EXPERIENCE 

·         Prior Customer Service Experience  

·         High School Diploma/GED 

KNOWLEDGE, SKILLS AND ABILITIES 

·         Basic computer skills  

·         Ability to communicate effectively verbally and in writing  

·         Ability to exceed expectations of guests and team members  

·         Excellent time management skills