Medical Office Receptionist

Patient Representative- Check out, Job Description:

• Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries. 

• Check out patients and complete the patient tracking in the EMR.  

• Answer the telephone in a warm, friendly manner. Answers the back line within a few rings.

• Directs urgent calls to the Medical Assistant and ensures that action is taken.   

• scheduling, canceling, and rescheduling patient appointments.

• Collect outstanding balances, coinsurances, deductibles, copays and self pay balances that are owed at the time of checkout.  

• Accurately post payments and provide receipts to patients.  

• Reconcile individual daily receipts and money collected with end of day reports to confirm money balances and then prepare individual deposits.

• Batch credit card machine at the end of every day.

• Optimizes patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments. 

• Verifying patient insurance and demographics 

• Scan documents and Import faxes.  

• Complete all tasks within the timelines established by the practice.

• Complete patient referrals. 

• Protects patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulations. 

• Assists in orientation of new personnel as directed. 

• Perform other duties as assigned.

EDUCATION:  

•  No education Requirement 

• One year of experience is required, two to three years of experience is preferred.   

CERTIFICATION/LICENSE:   

• No license requirements  

KNOWLEDGE, SKILLS AND ABILITIES:   

• Knowledge of basic office equipment including copier, fax machine, and computer.   

• Skill in dealing with interpersonal issues and customer relations.   

• Ability to handle multiple priorities at once with minimal supervision.   

• Ability to comprehend and follow written and verbal instructions.   

• Ability to organize and communicate clearly. 

• Demonstrates tact and understanding when dealing with patients, team members, members of other disciplines, and the public.  

• Ability to maintain confidentiality of patient and employee information.