Receptionist

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

ELGIN CORPS

POSITION DESCRIPTION

POSITION TITLE: Receptionist

LOCATION/DEPT: Elgin Corps

REPORTS TO (TITLE): Corps Officers

FLSA CATEGORY: Non-Exempt

STATUS TYPE: RFT

OUTCOMES

Visitors to The Salvation Army will be greeted in a compassionate, helpful, and efficient manner. Incoming phone calls will be answered promptly and courteously striving to always give information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Perform general receptionist duties. (60%)
   1. Greet all visitors to The Salvation Army, referring them to the appropriate individual for assistance.
   2. Answer incoming telephone calls, providing information on external Salvation Army services, or transferring incoming calls to the appropriate staff member.
   3. Stock and maintain literature racks in neat and orderly condition.
   4. Receive deliveries and route to appropriate staff member.
   5. Setting appointments as needed with clients in conjunction with the Social Services Coordinator.
   6. Maintain a log of calls received, individuals referred to other community agencies/organizations, and individuals (walk-ins) that come to our building. (For NSS/social service statistics)
   7. Receive donations submitted to the Corps, issue a receipt to the donor, and maintain a log of donations for reporting purposes such as Gifts-In-Kind.
2. Process information for clients as directed. (25%)
   1. Assist Social Service clients in completing forms.
   2. Forward forms/requests.
   3. Follow up on requests for information.
3. Assist in managing volunteer database. (15%)
   1. Process volunteer information as directed.
4. All other duties as assigned.

REPORTING RELATIONSHIPS

The individual relates to, and interacts with, a wide variety of contacts both within and outside The Salvation Army. In these contacts they act as a representative of the Army and its mission.

Under general supervision of the Corps Officers with minimal freedom to plan, schedule and carry out responsibilities within established policies and guidelines.

PERFORMANCE MEASUREMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the accuracy and completeness of accomplishing the assigned goals.

A 30, 60, and 90-day performance review will be conducted.

EDUCATION/ EXPERIENCE

• High School Diploma or GED equivalent.
• A minimum of one year's experience in an office environment or any equivalent combination of training and experience that provides evidence that the applicant possesses the required knowledge, skills, and abilities.
• Fluent in Spanish. Professional written and verbal communication skills in Standard Spanish, preferred.

COMPETENCIES

• Knowledge of general office equipment and procedures, including a personal computer and the use of the Microsoft Office software applications.
• Knowledge of the methods, techniques, materials, and equipment used in the operation of a business office.
• Demonstrated ability to answer a multi-line phone system and receive and transfer phone calls through the phone system.
• Demonstrated ability to create simple documents using the Microsoft Office suite software.
• Good communication and interpersonal skills.
• Ability to use initiative and to be a self-starter.
• An attention to detail.
• A positive attitude and the ability to be flexible in light of changing job situations/ priorities.
• An ability to work with confidential material.
• Supportive of the mission of The Salvation Army.

POSITION LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Corps Officer informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do light physical work.
• In order to successfully perform the essential functions of this position, the employee is regularly required to use office equipment and a PC.
• The work environment for this position includes an office environment with a low noise level.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients, and visitors; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.