Operations Support Specialist - Paducah, KY

MetroNet has an immediate opening for an energetic; Operations Support Specialist in Paducah, KY!

At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the Best Places to Work in 2020 by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.

We're looking for motivated, self-starters to join our team and help us build upon our culture!

Why MetroNet?

We believe that work/life harmony should be easy to achieve. We offer a variety of resources and support needed to bring your full self to work and stay present and committed to the people who matter most - your family.

Total Rewards:

• 80% of Medical premiums paid for by the company
• Company-paid Disability and Life insurance
• EAP (Employee Assistance Program)
• 401(k) company match dollar for dollar up to 6%
• Equipment and resources provided on day one
• Opportunities for advancement
• Professional development programs
• Associate perks and discounts
• Discounted MetroNet service in our serviceable area
• Flexible schedule
• Locally owned, friendly, fun atmosphere

Job Summary:

Position is responsible for daily routing and monitoring of technician dispatch activities for field operations. This position will monitor/adjust technician quota, routing, and compliance with the ETA/TOA workforce management application.

What you will be doing:

• Monitor and make adjustments to technician routes as needed.
• Perform daily routing of resources within a region.
• Monitors ETA/TOA compliance for field operations workforce.
• Assist technicians with issues that may arise during an activity.
• Communicates with supervisors and managers about operations and/or dispatch issues.
• Receive inbound calls from technicians and customers.
• Uses software tools to manage a variety of tasks to support field operations - ETA/TOA, Footprints, Q-manager, Microsoft Office applications, etc.
• Place outbound telephone calls to customers as necessary to confirm date/time for service call visits or to gather additional information related to service problems.
• Special projects as assigned by the department supervisor
• Other related instructions/duties as defined by the associate's supervisor; subject to all applicable state and federal laws.

What You Need For This Position:

• High School Diploma or equivalent is required.
• Experience in computer based order entry systems
• Proficient with MS Word and Excel
• Telecommunications and/or video experience a plus
• Strong planning, organizational, and follow up skills.
• Excellent people and process management skills.
• Good analytical and communication skills, sound judgment, and the ability to work effectively with multiple department staffs.
• Ability to recognize priority issues and escalate accordingly.
• Ability to learn new processes and procedures.
• A drive to win as a part of a team
• Passion for your work and the mission of the company

The working hours are scheduled from 1:00 PM to 10:00 PM. It is important to note that this includes working on Saturdays, with a day off during the week. These specific hours and schedule requirements are applicable for employees starting out in this role.

If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!

MetroNet is an EQUAL OPPORTUNITY EMPLOYER

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