FOH Lead

• Expertly execute all front of house tasks and train team on best practices of the operation with a focus on exceptional guest service

• Actively maintain guest and team member safety by ensuring all food handling safety and storages protocols and SOPs are implemented and tracked on logs

• Ensure a clean and safe workspace through completion of daily and weekly cleaning/deep cleaning checklists tasks

• Maintain neat, organized, and safely stored work and storage areas where FIFO is practice

• Assist with all inventory practices including ordering, receiving, waste tracking, setting up count sheets, and completing physical inventory counts

• Knowledge of all drink recipes and ingredients, food item portions and ingredients, with special attention to allergens

• Ensure all guests are cheerfully attended to and that all service standards are followed

• Lead by example, maintain composure, take action, and be solution-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property

• Collaborate and interact professionally, value teamwork, quickly step in to help others, resolve challenges with quick solutions

• Learn and share knowledge of local area, culture, and on-site activities

• Keep a positive attitude, anticipate needs of your team and guests

• Set clear expectations, provide accurate, complete, and timely communication

• Other duties as assigned

Effective Communication

Adaptagility

Decision Making

Initiative