Operations Manager

Summary

This is a unique opportunity to work outdoors close to some of the country's most popular national parks. As an Operations Manager, you partner closely with the General Manager (GM) and Assistant General Manager (AGM) to ensure the camp delivers exceptional guest experiences. The Operations Manager serves as an expert in customer service and operational processes, collaborating daily with team members from front desk, maintenance, housekeeping, and food & beverage. The Operations Manager would be directly responsible for managing the Camp Concierge, Guest Experience Coordinator, and Housekeeping teams. Together with the GM and AGM, the Operations Manager communicates goals and expectations to the team and assists where needed.

Competencies

• Effective Communication
• Inspiring Others
• Decision Making
• Adaptagility
• Fostering Learning and Development
• Initiative
• Planning and Organizing

Key Responsibilities

• Cross trained in multiple property departments
• Think critically to respond and react quickly to ever changing situations on property
• Deliver clear expectations to the team in all operational areas
• Professional in all internal and external communications
• Maintain a positive and open-minded attitude
• Help and support guest and team member issues quickly and efficiently
• Assist in interviews and hiring
• Observe corrective action delivery to team members
• Delegate tasks ensuring follow through and completion
• Able to run the camp and work independently with minimal oversight
• Find ways to streamline processes to maximize efficiency and resource use
• Establish and maintain relationships with local businesses and communities
• Assist with the development of creative outlets to engage team members and show appreciation or recognition on a consistent and regular basis
• Be growth oriented
• Evaluate, develop, and report on NPS and eNPS action plans
• Monitor financial performance to drive business decisions
• Create synergy across property departments through strong leadership
• Meet with team members to support their growth and development
• Create positive work environment that is guest-focused
• Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained
• Collaborate with other members of camp management and the corporate team
• Responsible for oversight of approval, time and attendance and payroll, for the entire Rooms department
• Prioritize tasks effectively
• Participate in camp level and company-wide meetings
• Submit high quality work products in a timely manner
• Respond to guest reviews in the established time period
• Other duties as assigned

Preferred Qualifications

• High School Diploma or GED or applicable work experience
• Experience in a supervisory position for at least 1 year, hospitality experience preferred, but not required
• Must have a valid driver's license
• Competently perform duties in absence of GM and AGM
• Demonstrated commitment to delivering high quality customer service
• Goal-oriented, results-driven, strong interpersonal and communication skills
• Communicate in a clear and professional way
• Interact with a friendly, enthusiastic, positive attitude
• Demonstrate sound judgement, follow direction, and take decisive appropriate action
• Learn, embrace, and train team on company policies, practices, and procedures
• Strong organizational skills to execute and prioritize multiple tasks
• Able to influence and inspire teams
• Ability to work independently and meet deadlines on assigned projects
• Proficiency in Microsoft Office Suite and in HMS and POS systems
• Participate in educational and training opportunities
• Understanding of property management systems

Additional Information

• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
• Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker
• Stand and walk over slippery and/or uneven natural walking surfaces for majority of workday
• Bend and stoop
• Observe and respond to dangerous situations
• Operate guest transport carts and/or property vehicle
• This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.

COMPENSATION AND BENEFITS:

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

Health Insurance
Heavily discounted tents for Under Canvas family and friends stays
Bar N Ranch lodge and cabin discounts
Industry discounts for outdoor brands
Gym membership discounts
Lifestyle partner brand discounts

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.