Specimen Resolution Assistant

Medical Diagnostic Laboratories (MDL), member of the Genesis Biotechnology Group (GBG), is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.

MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).

MDL is currently seeking a Specimen Resolution Assistant to join our Quality Control team in our corporate office in Hamilton, NJ.

Responsibilities:

• Assist in the resolution of all specimen discrepancies (contact physicians, sales representatives, and patients to obtain information)
• Contact Sales staff for any accounts listed as ‘Do Not Contact’ to resolve discrepancies
• Create and/or edit discrepancy templates as needed
• Log, fax and monitor outgoing discrepancy notices
• Handle incoming and outgoing phone calls to physicians regarding patient discrepancies
• Answer any technical questions from patients, physicians, client services, or sales staff
• Assist with communicating with the laboratory to resolve specimen discrepancies
• Check test requisition forms and fixed discrepancies returned from the lab
• Forward resolved discrepancies to appropriate department
• Process test additions and cancellation requests
• Communicate any canceled tests or rejections to the Billing Dept
• Enter QC comments for appropriate patient results in system
• Assist in performing result inquiry searches submitted by the Administrative department
• Process requests by the ordering physician for specimens to be forwarded to another address or returned
• Aid with processing corrected report requests as submitted by the Administrative Manager or Billing Dept
• Attend QC departmental meetings
• Assist SRC Coordinator with other projects or tasks deemed necessary

Requirements:

• High School diploma
• Prior health care and/or administrative experience preferred

We Offer:

• Competitive Salary
• Medical, Dental & Vision Insurance
• Short and Long Term Disability
• Life Insurance
• Dependent Care Flex Spending Account
• Voluntary Policies (Accident, Hospital Indemnity, Critical Illness & Supplemental STD)
• Legal Plan & Identity Theft Protection
• 401(k) Plan
• Paid Vacation & Holiday
• Business Casual Environment
• Credit Union

Visit us at http://www.mdlab.com.

Medical Diagnostic Laboratories, LLC is an equal opportunity employer.