Client Implementation Support Specialist

It's our people that make Shoes For Crews special! We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives. Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and respect. It's much more than a great place to work, it's where our crew looks forward to Monday, not Friday.

What You Will Love About US

• Great Company Culture-Awarded one of the TOP companies to work for
• Competitive salary
• Generous Health Benefit Package (some at NO cost)
• Prepare for the future-401(k) (with 3% match)
• Paid vacation, holidays, and sick leave
• Hybrid and remote schedules
• Employee recognition platform
• Employee discounts (Including a FREE pair of shoes
• Wellness program
• Robust onboarding program
• QUPID Committee
• Engagement Committee

Our mission is to keep the workforce safe on the job with comfortable, quality protective footwear solutions-reducing accidents and saving money!

Shoes For Crews, LLC (SFC) is a dynamic designer, manufacturer and business-to-business marketer of the most technologically advanced, top-rated slip-resistant footwear for the foodservice, hospitality, industrial, and healthcare workplaces. SFC protects over 3.5 million workers per year in over 120,000 workplaces from slip and fall accidents. For over 30 years, the Company has built its reputation through innovative product development technologies, proprietary manufacturing, and distinct niche marketing.

Position Summary:

The successful candidate will report directly to the Sr Manager of Sales Support. The Client Implementation Support Specialist will work together with the Client Implementation Team and IT to ensure a smooth and professional rollout of the Company's complex corporate programs.

Essential Functions & Accountabilities:

• Act in alignment with corporate values (Professionalism, Accountability, Teamwork, Honesty, Customer Focus)
• Attend Implementation calls, both internally and externally
• Implement and Troubleshoot employee file feeds
• Set up and run reports for Participation Portals. Ensure Quality and Accuracy analysis of data.
• New customer set up, including complex customers and complex programs
• Review Complex Manager approvals in Web Admin, including set up, troubleshooting, changes to subsidy programs, and employee balances.
• EDI troubleshooting/testing and coordinating with IT to resolve identified issues
• Acts as a subject matter expert for corporate program offerings, identifying and implementing account setup requirements, manage and maintain account settings
• Proactively identify issues before they occur and seek solutions, takes ownership to resolve (portal, account settings, provides expert recommendation to sales and customers on appropriate set up)
• Appropriately keeps Manager and Implementation team informed on status of personal tasks
• Communicates with customers, internally and externally, concerning new accounts, account maintenance, products, webinars, and billing, by phone, email, and Salesforce/JIRA ticketing
• May provide training, and technical assistance to sales administration team

Position Requirements:

• Minimum of a high school diploma, general education degree (GED), or equivalent combination of experience and education
• 3-5 years of administrative support, customer service and relatable sales environment experience, required
• 1+ year of internal technical process experience, a plus
• Project management experience, a plus

Skills and Abilities:

• Bilingual (English/Spanish) a plus
• Proficient in Microsoft Office, 30-40 WPM, JIRA (or other ticketing system), Salesforce and department related technology
• Proven business acumen and knowledge of sales life cycle
• Ability to work independently
• Strong communication skills, with the ability to interact with all levels of the organization (IT, Sales, Marketing, Operations, Client Success, Finance and Executive team)
• Demonstrates professional communication both written and verbal
• Strong organizational and planning skills
• Able to multi-task, manage assignments and meet deadlines in a fast-paced environment
• Driven to meet goals, generate results and overcome obstacles
• The ability to work a full-time schedule, and be flexible if workload requires