Project Management Office (PMO) Manager

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Purpose of the Job

The PMO Manager is responsible for the management of assigned PMO staff to guide the delivery of projects by providing operational and strategic support. The PMO Manager will ensure all PMO procedures and policies are defined, documented, and adhered to by staff, and that all delivery tools and systems are optimized for managing and delivering projects. The PMO Manager will continually evaluate projects to ensure that they are meeting PMO standards, budget requirements, and established deadlines to mitigate unfavorable impacts to the overall portfolio. The PMO Manager is responsible for providing reporting to management for project oversight and governance.

Essential Functions and Responsibilities

• Defines, documents, and maintains project management processes, procedures, and templates in accordance with PMBOK methodologies.
• Manages, coaches, and mentors staff to ensure project management methodology and delivery tools/systems are properly and consistently applied across projects.
• Develops and delivers training to reinforce and instill project management methodology, concepts, and best practices to ensure proper staff development and performance management.
• Supports the development, implementation and use of all delivery tools and systems to optimize the efficient delivery and reporting for all projects to drive decisions and promote results.
• Provides accurate and timely reporting on each project's performance in support of the organization's oversight, governance and portfolio management.
• Proactively oversees the development and management of each project's scope, budget, schedule, deliverables, dependencies and critical path.
• Continually monitors project performance; provides leadership to Project Management staff to resolve complex problems as needed to mitigate negative impacts to the project and portfolio.
• Maintains an accurate and comprehensive repository of all project documentation. Effectively utilizes change control procedures to manage, document, communicate, and obtain approval for scope changes.
• Develops and maintains collaborative relationships with business partners, key stakeholders and resource providers to develop, prioritize and define projects.
• Effectively fields leadership escalations, using sound business judgment to identify appropriate course of resolution.
• Owns deliverables and outcomes for each project managed by the Project Management team.
• Establishes, promotes and fosters a proactive, continuous improvement culture through surveys and post implementation reviews to apply learnings to future projects through collaboration with business partners and PMO team.
• Responsible for interviewing, hiring and developing a competent team.
• Collaborates with the PMO Director to assign project work across the team.
• Manages outsourced/contracted PM resources.
• Manages projects assigned to the PMO Manager.
• Develops and reports on Key Performance Indicators for project level reporting.

Other Duties and Responsibilities

• Assists with other tasks and projects as assigned.

Knowledge, Skills, and Abilities

• Demonstrated experience in planning and managing large-scale, enterprise-wide projects
• Demonstrated ability in coaching and mentoring skills
• Demonstrated knowledge of PMBOK methodology
• Demonstrated leadership skills
• Experience at setting and achieving targets and producing work of high quality to agreed deadlines and budgets
• Excellent written, verbal and presentation skills
• Excellent listening and questioning skills
• Strong attention to details and results driven
• Excellent organizational and technical skills

• Ability to maneuver comfortably through complex policy, process and people-related organizational dynamics
• Ability to use compelling arguments to gain the support and commitment of others
• Ability to manage through ambiguity: Operates effectively, even when things are not certain or the way forward is not clear
• Able to multi-task and work under pressure
• Must have superior interpersonal skills; ability to get along with diverse personalities; tactful, mature, flexible, compassionate
• Strong analytical and problem solving skills required, with the ability to research issues, summarize findings, and make meaningful recommendations
• Must be flexible and able to shift priorities, demands and timelines
• Strong collaboration skills, with demonstrated ability to create and foster a collaborative work environment, maintain effective, high performance teams, and organize people and resources to solve problems and identify opportunities
• Capable of managing workload with minimal oversight
• Must have knowledge and a demonstrated understanding of the general operations of the financial industry
• Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint, Visio), Microsoft Project, PPM software
• Must be able to work in a general office environment
• Should possess a strong commitment to providing excellent service to Truliant's members, both internal and external

Physical Requirements

• Occasional standing, walking, bending, and stooping required
• Must be able to sit at a desk for moderate periods of time and use a computer
• Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds

Education and Background

• Bachelor's degree in Business Administration or, equivalent work experience required
• A minimum of 5 years' experience in Project Management - Financial Industry Experience Preferred
• PMP Certification required

If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!

As a member of the Truliant family, you will enjoy the following full time benefits:

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Retirement/pension plan
• Paid community involvement volunteers hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account