Sales Support Specialist

Sales Support Specialist

GoldLeaf Packaging was founded in 2006 as a digital printing company. Our commitment to excellence makes us a top choice for some of the largest names in business. Today, we are one of the largest web-to-print service providers in America. We are proud to be number 1601 on the Inc. 5000 list of fastest growing privately-owned companies in America. As added services, we also offer warehousing, fulfillment, direct mail, and statement processing to businesses throughout the United States.

This position will work directly with our proprietary product, DigiFLO®*—a powerful web platform that enables organizations to streamline the process in which marketing materials and other printed products are distributed to the field. Our custom platform includes inventory management, customized storefront, approval routing, PDF preview, order archive, and more.

Responsibilities:

• Working with sales to place customer orders
• Help facilitate, analyze, and resolve customer issues
• Provide basic troubleshooting—Login/ Password changes
• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
• Provide solutions, recommendations, and product information with a sense of urgency, positivity and empathy.
• Determine cause of problems for misprints
• Assist sales reps with DigiFLO portal

• Setup mailers using our mailing software
• Coordinate with art department when edits or changes need to be made to a print file
• Proactively monitor order management systems to ensure that late orders and orders with issues are processed as quickly as possible

Requirements/ Education / Experience:

• Microsoft Suite (Word, Excel, Outlook, etc.)
• Polished phone demeanor, tone and etiquette is required
• Written and verbal communication skills
• Demonstrated ability to meet productivity standards
• Attention to detail
• Ability to quickly learn program and product knowledge
• Previous work experience in customer service, sales, training, or member retention is preferred
• Sound judgement and decision-making ability
• Must be team oriented

Pay: $18.00 - $20.00 per hour, Full time