NetScaler ATS

Position Summary

More than 100 million users around the globe rely on Cloud Software Group (CSG) to help them adapt, transform, and meet the challenges facing every modern enterprise across private, public, managed, and sovereign cloud environments. We enable our customers to evolve, compete, and succeed, leveraging our software franchises for and across data, automation, insight, and collaboration.

The NetScaler Account Technology Specialist (ATS) has an opportunity to interact with customers through the entire lifecycle. This includes the initial solutions during the pre-sales cycle and following the customer journey to continue satisfying business needs utilizing our solutions through customer license entitlements. Our technology suite spans private and public clouds, allowing customers to achieve higher availability while leveraging trusted, secure solutions. In this role, you can participate in a start-up type organization with the benefits of delivering an enterprise-class product set under a well-recognized name, NetScaler!

This role is remote, with travel opportunities to customers and industry-related events while interacting with a broader team of Account Executives, Account Technology Specialists, and Enterprise Architects.

Primary Duties/Responsibilities

• Discuss/Identify appropriate NetScaler (Application Delivery Controller) related solutions tailored to client requirements.

• Identify/Engage with stakeholders to assess business needs and recommend suitable NetScaler architectures.

• Collaborate with account teams to provide technical expertise during client engagements.

• Explain enhanced values of leveraging NetScaler as part of the overall Citrix solution, including the defense in depth approach, improved observability leveraging automation tools, and reference architecture functions to improve the general availability of Citrix farm.

• Decipher complicated technical situations with customers while focusing on the business value.

• Develop/maintain relationships with technical resources at all levels of a customer organization.

• Articulate the value proposition around NetScaler with customers through whiteboards, slides, etc.

• Mentor newer employees as part of onboarding recruits.

Basic Qualifications:

• Bachelor's or Master's degree or equivalent experience

• 5+ years of pre-sales experience in hardware/software technology, with a record of success in driving customer adoption of technology

• Must reside in the geographic area, can travel to customer accounts, and attend corporate meetings as needed.

• Hands-on experience in either NetScaler or competitive landscape products. A background in Citrix Virtual Applications and Desktops is a plus.

• Solid understanding of OSI Layers, including dynamic routing protocols and/or equivalent certification(s) (i.e., CCNP, etc.)

• Solid understanding of Internet standard protocols, including HTTP, HTTPS/SSL, and DNS.

• Basic understanding of security solutions and how they align with OSI stack.

Preferred Qualifications:

• Strong programming background to assist in identifying use case examples leveraging NetScaler Application Programming Interface (API) with Application Developers.

• Understanding of Public cloud architectures, including AWS, Azure, and GCP. Familiarity with provisioning environments, including IP assignments and automation via provisioning tools

• Basic/advanced knowledge of Kubernetes, including 3rd party implementations of open-source solutions. Familiarity with common vendors as part of the CNCF landscape.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NYC generally ranges; $159,568-$177,298 CA generally ranges; $166,505-$185,006 All other locations fall under our General State range; $138,755-$154,172 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion.

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at for assistance.