Loan Servicing Representative

Join a Great Place To Work certified company! Consumers Credit Union (CCU) is hiring - join our team as a Loan Servicing Representative! This is a phenomenal early career opportunity in a fast-paced, high-volume environment!

Location: This position is located onsite. First you will begin working at our Round Lake Beach branch temporarily. Then later this spring the position will move to our new corporate headquarters in Lake Forest, IL.

As a Loan Servicing Representative, you'll partner with employees throughout CCU to assist with an array of loan-related needs, questions, and processes. The primary focus is to help with securing vehicle titles but will also include working on boat and recreational vehicle loans. You'll provide exceptional service and work closely with members to assist them with loan-related functions including name changes, preparing/completing title documentation, auto title releases, insurance requests, and payments.

Main Duties & Responsibilities:

• Providing exceptional service, staying consistent with follow-up, and looking out for our members' and CCU's best interest to help with securing vehicle titles. You'll love this work because you're a go-getter who finds joy in helping others, so this will come naturally to you!
• Assisting members with loan related functions like name changes, preparing/completing title documentation, auto title releases, insurance requests, payments, and so much more!
• Serving as a team player by assisting in other areas of the department or participating in special project teams or assignments that may come up!

Qualifications:

• High School Diploma or equivalent
• 1+ year of experience working in an office or administrative setting with strong proficiency in computer systems. We don't require banking or lending experience but it's a plus if you have it!
• A self-starter, independent worker
• Excellent problem solving skills
• Time management skills
• Organizational skills
• Ability to work 40+ hours per week between the following hours:
• Monday - Friday: 9:30am-6:00pm

With CCU you'll enjoy:

A stable, growing, well-managed company with a bright future. A sincere commitment to our core values: Be Helpful, Act with Integrity, Be Transparent, Keep it Simple, Be Positive, Embrace Inclusion and Diversity. A belief in developing our employees to their fullest potential. And total rewards that include competitive pay and other benefits:

• FREE: basic life insurance, short-term and long-term disability insurance, employee-only fitness center.
• Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, student loan assistance, paid parental leave, and more.
• Generous Paid Time Off (accrue up to 4 weeks during your first year!) + 11 company paid holidays + CCYou Day - a paid day off for you to focus on your wellbeing.

More about CCU:

We're Consumers Credit Union (CCU) and we're The People in Your Corner.

We're a financial institution just like a bank, except not exactly. Banks have customers, but because we're a not-for-profit, member-owned credit union, we have members. And because we're not a bank, we don't drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion - and we always put our members first.

In fact, we serve over 200,000 members and have over $3 billion in assets. We employ nearly 500 people in the Chicago area and operate 14 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we've been around for over 90 years, we're just getting started!

Equal Opportunity Employer:

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: or 877-275-2228.