Remote Support Team Manager

OPPORTUNITY:
Become part of a newly created team of Support Managers leading IT techs in the delivery of world class IT Support.

WHY IS THIS JOB SPECIAL:
You get to manage a group of 20-30 techs that you select, hire & train. This is YOUR team. Enjoy the sense of purpose and fulfillment one gets in helping others reach their career goals as a result of your mentorship, leadership and support.

DESCRIPTION:
Our firm is growing and hiring a small group of Support Managers that will be responsible for recruiting, hiring, training and managing their own individual group of IT support techs in the delivery of technical support for Fortune 1000 organizations.

WHO WE ARE:
theITSupportCenter, LLC is an industry-leading provider of expert technical support for Fortune 1000 organizations. Organizations around the world trust theITSupportCenter, LLS for providing high-touch, white-glove support for their employees' corporate IT, business software and mobile devices. Our support covers technical details, client access questions, remote configurations as well as "how-to" questions for a variety of topics including Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.

OPPORTUNITY:
The responsibilities of each Support Manager includes:

• Conducting phone interviews of potential remote techs
• Extending video offers to new techs
• Designing documentation for standardized support procedures
• Identifying and documenting opportunities for process improvement
• On-Boarding newly hired techs
• Mentoring & managing a group of 20-30 IT techs providing remote support

LOCATION:
theITSupportCenter, LLC's organizational structure provides for Support Managers to work from home - 100% of the time.

HOURS:
Choices include Monday to Friday, 8am to 5pm, 9am to 6pm and 9:30am to 6:30pm.

COMPENSATION

• Salary
• Benefits (Paid Time-Off & Healthcare)
• Annual Bonus

REQUIREMENTS (no exceptions):

• Home Environment:
  • Private home office with a door to create a confidential environment during work hours
  • High speed internet access (MUST have Cable or FIOS, NO DSL, NO Dish)
  • Dual monitors
  • PC that is less than 5 years old
  • Desktop Computer (not a laptop) running Windows 10 or 11 operating system
  • Active webcam for working hours
• Management/leadership:
  • Prior management experience
  • Hire/fire experience
• Personality/General Skills:
  • Comfort speaking to customers
  • Strong attention to detail is critical
  • Strong writing skills
• Technical background:
  • CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS
  • Agents must have expertise in server environments, standard network arrangements, and security concepts.
  • Lover of all things tech