Host/Hostess

Description

The Inn at the Pier is looking for Host/Hostess to join the team!

The Host/Hostess is responsible for welcoming guests in a warm and friendly manner, seating guests and manage the seating chart, monitor bar activity to determine seating and dining flow, respond to guest inquiries and requests in a timely, friendly and efficient manner and perform opening and closing duties, as assigned.

Hourly Rate: $18

Essential Requirements:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming (per brand standards).
• Maintain regular attendance in compliance with the hotel's scheduling that will vary according to hotel business levels.
• Always comply with standards and regulations to encourage safe and efficient bar operation.
• Always maintain a friendly and warm demeanor.
• In addition to knowledge of Lot 12, must possess knowledge of hotel outlet hours of operation, hotel activities, meeting room locations, and in-house functions.
• Able to operate the POS computer system.
• Use proper phone etiquette and phone procedures.
• Effectively utilize all opening and closing checklists.
• Knowledge of Alcohol Awareness and requests identification from guests to verify legal drinking age.
• When necessary, assist in set up tables/rooms according to diagram.
• Always maintain warm and friendly demeanor.
• Enjoy working in a team environment.
• Always use proper two-way radio etiquette when communicating with other employees.
• Attend meetings as required by management.
• Able to satisfy and resolve basic food quality and service complaints.

Requirements

• High School diploma or equivalent.
• Previous experience in hotel F&B or restaurant.