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Receptionist for nonprofit pediatric therapy clinic
•29 days ago
| Verified Pay | $17-$25.00 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Redlands, California |
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Verified Pay This job pays $4 per hour more than the average pay for similar jobs in your area.
$14.66
$17
$21.00
About this job
Job Description
Job Description
WonderLab is seeking a full-time bilingual receptionist to cover the 9:30-6pm M-F shift at our non-profit therapy clinic in Redlands. Please see below for more information!
Medical Office Receptionist
Medical Office Receptionist
Overview:
The Receptionist at WonderLab is a key position that is the first person encountered when arriving at our clinic. This person must exude a warm welcome to visitors and staff alike while serving as the greeter and information hub. They are expected to make logical decisions and field phone calls in a busy and often noisy environment. They embody WonderLab values of playful passion, curiosity and people-centeredness while working efficiently with their teammates.
Education:
Education: High school diploma or graduation equivalency degree (GED). Knowledge of clinical procedures which may be obtained from a certificate or Associate’s degree in a clinical program including anatomy, physiology, phlebotomy, first aid, and medical terminology or through lived experience. Knowledge of office procedures is usually obtained from a certificate or Associate’s degree in a business program including administrative processes and procedures, or through prior work experience.
Experience/Skills:
Experience: Previous office administration or receptionist experience for at least 1 year or a minimum of two years of work experience in a medical office setting.
Skills: Telephone etiquette, customer service, problem solving, proficiency in Word and Excel programs, time management, multi-tasking, organization, scheduling, self-initiation of tasks, mastery of both written and oral English and Spanish languages.
Expected Salary:
$17-$25.00 per hour
Responsibilities:
Serves patients by greeting, answering questions, arriving or canceling appointments, maintaining records and receiving and recording co-pays.
A medical office receptionist is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and maintaining appointments in a professional and timely manner.
Job Duties:
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
- Maintains sign-in sheets for patients and encourages compliance of signing in with therapists and families.
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
- Responds to patients', prospective patients, and visitor inquiries in a courteous manner.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
· Registers new patients and updates existing patient demographics by collecting patient information through questionnaires either over the phone or in person.
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
- Reviewing service delivery compared to schedule; reminding provider of service delays and setting up patient appointment reminders.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the office area, and helping with tidiness in treatment areas when needed.
- Ensures availability of treatment information via electronic medical record and assisting with retrieval of patient information.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; verifying insurance benefits are active; recording and collecting patient charges.
- Maintains office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; requesting and expediting orders for supplies; verifying receipt of supplies; maintaining organized storate of supplies such that they are available to staff, and scheduling equipment service and repairs as needed.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures.
- Contributes to team effort and works well with others.
- Performs other duties as assigned
Medical Office Receptionist Skills and Qualifications:
Customer Service, multi-tasker, flexible, proficiency with telephone conversation and texting, manages time well, organized, attention to detail, word processing, professionalism, quality focus, effective communication and rapport with other team members, proficiency in written and oral communication in both Spanish and English
Physical Demands for Essential Functions:
Physical Demands: 85% of time is spent in sitting, minimal physical effort (lift/carry/push up to 25 lbs), standing/walking, occasionally lifts supplies and mail, occasional reaching, rarely stooping, bending, kneeling, and crouching, frequently uses manual dexterity for clerical tasks.
A Note About Customer Service:
- Patients want to feel special. Giving your patients a little more personal attention can go a long way in making them feel special. Patients want to feel as though they are the most important person in the world while you are with them.
- Patients want to know you genuinely care about them. Make sure you give them a warm welcome when they enter the office. No matter how busy your medical office staff is, someone should greet them as soon as they enter your office. Even if you can't verbally greet the patient, getting eye contact with them, and giving a smile lets them know you are aware of their presence and will get to them as soon as possible.
- At WonderLab we strive to delight all our patients, families, staff and community members we come in contact with each and every day.
Patients want you to tackle any issues that arise immediately. If a problem arises with a patient or client, rectify the situation as soon as possible. A family will remember that you went out of your way to make them happy but if you don't handle it right away, they will remember that too. Customer service is not about perfection. It’s about caring and being willing to try to meet the needs of each individual as appropriate.
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