Call Center Representative

Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its potential customers. A qualified candidate will be self-motivated, organized, and have basic customer service skills. Call Center Representatives need to handle many different tasks. Vital among these responsibilities is the ability to manage time well, use software, scripts, and tools provided, to connect potential clients and companies that meet their needs.

Responsibilities

Manage large amounts of inbound and outbound calls promptly and accurately

Follow communication “scripts” when handling different topics and problem solve quickly

Take opportunities to upsell products when they arise

Document conversations in our call center database in comprehensible ways

Be willing to participate in personal development to increase performance level

Meet personal/team qualitative and quantitative targets

Requirements

Friendly & Outgoing personality

Ability to work independently

Previous experience in a customer support role but not necessary

History of meeting or exceeding standard performance goals

Strong phone and verbal communication skills along with active listening

Remain customer focused with different personality types

Capacity to multitask, set priorities and manage time effectively

High school degree or equivalent

Job type

Full Time Flexible

Compensation

$15-$25 an hour

Supplemental Compensation

Commission

Location

Covington, LA

Full time remote after two day in person training