Support Specialist II (Harbor Light Center)

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective:

As the Support Specialist II you will Conduct urine specimen collections and process them according to facility policy. Maintain Urine Drug Screen Room and proper materials to conduct screenings. Keep clients accountable with facility policies and expectations. Provide basic monitoring of clients physical/medical status. Provide a caring and safe environment for each client. Teach educational classes as scheduled. Assist the medical staff on duty. Monitors clients' progress towards goals and properly document client status in the electronic medical record system. The Support Specialist II is responsible for ensuring that the Mission of The Salvation Army is effectively carried out.

What You Will Do:

• Collect and prepare urine specimen samples for testing. Pack and ship urine specimens to proper testing facility in a timely manner
• Observe urine specimen screens for clients in treatment programs by following the appropriate procedures. Ensure that all DCS clients have urine specimen collections appropriately collected per contractual obligations
• Manage day-to-day operations of the Urine Drug Screen Room including but not limited too; cleanliness, organization of materials, disclosure of client information, and ordering supplies. Resolve and document any problem specimens and or materials
• Collaborates with departments for training on the urine specimen collection process
• Maintains proper records of urine specimen collections and upload appropriate documentation in our EMR system
• Conducts Breathalyze screening and appropriately documents outcomes
• Oversees and monitor morning reflections if this occurs during shift to assure optimum outcomes
• Performs searches of clients' property when necessary or directed
• Complete hourly bed checks to ensure clients remain in their assigned rooms as well as medically stable
• Provide support, encouragement, and compassion to clients as they work toward achieving their goals. Provide guidance while expecting client self-responsibility
• Assist to ensure that living areas are always meeting facility standards
• Assist in the admission and discharge process; which includes preparing the room for admission or discharge, change linens and wipe mattress and pillows with viro-check after each client has been discharged, make bed and prepare room for admissions, and assisting Security Monitors in the Welcome Center
• Provide needed documentation regarding accomplishment of treatment goals as directed by Case Manager and or Counselor
• Facilitate a comprehensive transfer of information from one shift to the next
• Attend clinical staff meetings, monthly in-service meetings, department staff meetings and others as directed
• In accordance with the CFR-42 Federal Law and The Salvation Army policies and procedures, always maintain client confidentiality
• Accompany clients to meals, medication, and or activity times
• Other tasks as assigned by leadership

Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education: High School Diploma required. Registered/Certified Medical Assistant certification required with in 90 days of employment

Background Checks: Position requires a background check to be completed. Findings may disqualify an individual for this position

Experience: Experience in a social service setting providing services to persons in crisis, homeless persons, domestic violence, or mental health preferred

Certifications: Must have a valid driver's license and maintain The Salvation Army Driver's qualification standard; must complete Safe From Harm training within the first 90 days of employment. ICCADA certification a plus but not required

Skills/Abilities:

• Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele
• Computer proficiency with Microsoft products and ability to learn electronic reporting systems

Supervisory Responsibility: No supervisory responsibilities

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Physical Requirements Include:

• Good speaking, hearing and vision ability, and excellent manual dexterity
• Lifting, pulling and pushing of materials up to 25 pounds
• May require bending, squatting, walking
• May require standing for extended periods

Travel: No travel required

Working Conditions: Work is performed in a typical office environment; may require some weekend and evening work

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Indiana Division

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