Case Specialist
Hours | Full-time, Part-time |
---|---|
Location | Pontiac, Michigan |
About this job
Position Summary:
The Case Specialist provides transactional services to low-income applicants, assisting them in meeting their basic needs as well as provides relational support for families in accomplishing their goals and obtaining increased sufficiency utilizing a case management approach.
Essential Responsibilities:
- Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, etc.; determines eligibility for resources; develops plans to address the presenting problem
- Provides information on resources; utilizes a person-centered approach to educate applicants utilizing a financial toolkit; coaches applicants on ways to reduce energy consumption as applicable
- Facilitates the case management of families utilizing the Pathway of Hope guidelines and assessment tools; develops rapport and partnership with families; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to strengthen family sufficiency
- Maintains working relationships with community agencies to maintain awareness of available services; promotes Pathway of Hope; coordinates services and communicates about cases; assures that valid releases of information are on file
- Based on case plans, helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate
- Enhances personal knowledge and skill through agency and community educational forums
- Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions and case plans, monitors fund balances, and requests funding as appropriate
- Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
- Perform other duties as assigned
Qualifications:
Education/Experience:
- Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
- LLBSW or LBSW (desired)
- 1 or more years of applicant interview or case management experience
- Experience working with low-income populations (preferred)
Skills, Knowledge & Abilities:
- Learn and adhere to The Salvation Army Social Services Code of Ethics
- Adhere to professional codes of ethics as they apply to professional licensing
- Understand and adhere to professional boundaries within and outside of the organization
- Maintain client confidentiality and obtain appropriate releases of information
- Complete Safe From Harm training, and keep current as needed
- Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
Computer Skills:
- Proficient in Microsoft Office Suite
Certificates and Licenses:
- Complete Safe From Harm certification and keep current, as needed
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 900309991 Posted: 2024-05-03 Job Title: Case Specialist