Service Coordinator

Are you a CNA looking for a career move? Do you have excellent communication and customer service skills? Have excellent  computer skills and have a passion for staffing in a face paced office enviroment. If so, we would love to talk to you about our opportunity.

Objective:

The Service Coordinator is expected to perform a variety of duties in the area of client services and CAREGiver supervision. Match up our CAREGivers with Client's schedules and needs.

License/Certification:

• CNA (Required)
• Driver's License (Required) 

Responsibilities include but are not limited to:

• Reflect the core values of Dasher Corporation (d.b.a. Home Instead #727, an independently owned and operated franchise).
• Utilizing past experiences and CNA training, develop and manage our clients plans of care using non-medical services within Home Instead scope of practice.
• Be a Team Player.
• Develop and maintain positive relationships with all clients through quality assurance (QA) visits, phone calls, cards/special events.
  Conduct QA visits with clients in person or over the phone according to QA frequency guidelines and conduct follow up as necessary.
• Monitor, mediate, and log both client and CAREGiver activity, and follow up on CAREGiver assignments and client service.
• Counsel CAREGivers on quality concerns after client visits.
• Conduct client/CAREGiver introductions/training, and personal care training as scheduled.
• Enter and maintain accurate client and CAREGiver schedules and records in our software system.
• Maintain regular attendance to the office to execute job responsibilities.
• Demonstrate open and effective communication with franchise owner, colleagues, and CAREGivers.
• Education/Experience Requirements:

• High School diploma or equivalent.
• Active CNA license (or able to be renewed).
• A minimum of 1 year professional caregiving experience.
• Must possess a valid driver's license for at least 3 years, with a clean driving record 
• Must be adept with technology and utilization of smart phone technology.

Job Type: Full-time

Hours: Monday to Friday. Weekend availability

Salary: $16.00 - $20.00 per hour

Benefits:

Dental insurance
Health insurance
Paid sick time
Paid Holidays
Paid training
Vision insurance
 

Feel free to check out our TikTok (@Home_Instead_Honolulu) and Instagram (@HomeInsteadOahu)