Contact Center Customer Service Representative

* Mountain View, WY, USA

* $14.32-$15

* Hourly

* Full Time

*medical, dental, life, disability, 401k, ESOP, flexible spending, potential for annual bonus, vacation, sick, and holiday leave*

**Union Wireless** in **Mountain View, WY** is seeking to hire a **full-time Contact Center Customer Service Representative** to assist our customers with billing, wireless sales, broadband sales, and troubleshooting over the phone. We offer a competitive wage of **$14.32-$15.00/hour** and generous benefits. Our benefits include **medical, dental, a 401(k) plan, an employee discount, and an employee stock ownership plan (ESOP)**. If this sounds like the opportunity for you, apply today!Our employees enjoy interacting with great clients in a friendly atmosphere with awesome coworkers. At Union Wireless, we have a **supportive company culture** with **competitive compensation** and **excellent benefits**. Come join our telecommunications team today! **ABOUT UNION WIRELESS**

Union Wireless is a family-owned telecommunications provider that serves Wyoming, Northwestern Colorado, and parts of Utah and Montana. We have more towers throughout Wyoming than any other wireless provider and continue to add to this network monthly. Unlike the national wireless companies, Union provides mobile service in both the cities and rural areas; the places that other wireless carriers typically don't cover. Union also provides landline telephone service and high-speed home internet in select communities.

**A DAY IN THE LIFE AS A CONTACT CENTER CUSTOMER SERVICE REPRESENTATIVE**

As a Contact Center Customer Service Representative, you are the first line of contact for our customers. Starting with establishing a good rapport, you cheerfully answer customer calls and take ownership of all aspects of customer support through to resolution. With diplomacy, efficiency, and a willingness to "go the extra mile," you assist customers over the phone with billing, wireless sales, broadband sales, troubleshooting, and more. You make outbound calls to follow up with customers to ensure that their needs are met.

When not involved with phone calls, you keep busy by training to stay up to date on new processes, policies, and procedures as well as honing your overall customer service skills. To you, it is important to treat every customer like a neighbor, not a number. Here at Union Wireless, you receive regular feedback, recognition for a job well done, and ongoing training to help shape your skills and develop your professional abilities.

**QUALIFICATIONS**

* 21 years old or older

* Flexible schedule

* Ability to work in a drug-free workplace

**WORK SCHEDULE**

Because our contact center is open 24 hours, the schedule for this position is flexible.

If you feel that you would be right for this Customer Service Representative position, please fill out our initial **3-minute, mobile-friendly application** so that we can review your information. We look forward to meeting you!

**Contact Information**

If you have any questions or concerns please feel free to contact our recruiting specialist.

Parker Jenkins

307-782-4490

pjenkins@unionwireless.com

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