Associate Export Representative

PLEASE READ THE JOB DESCRIPTION CAREFULLY AND, IF YOU DO NOT QUALIFY, PLEASE SEND YOUR RESUME TO JOBS.REDDINGCA@EXPRESSPROS.COM FOR CONSIDERATION FOR OTHER POSITIONS.

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About Express:

Express Employment Professionals, named ClearlyRated Best of Staffing® Client and Talent Awards winner for the past 7 years, is hiring for a local client company in Shasta County.  We help people in our community find work every day.  Express Employment Professionals in Redding wants to make a difference locally and across North America.  With more than 800 locations across the U.S., Canada, and South Africa, we are on a mission to put a million people to work annually.

About the Client:

We are partnering with a local microscopy manufacturing company.

About the Position:

We are seeking an Associate Export Representative/Export Representative, depending on qualifications, to join our clients' dynamic International department. This person will support the international team and assist international customers by processing orders, providing pricing, availability, delivery, shipping options, and current status updates. 

Job Responsibilities:

Process international customer orders via the web, email, fax, and by telephone. Accuracy is key.  This process includes converting Proforma invoices and web orders to confirmed orders, preparing  confirmed orders for shipment, working with all necessary departments to ensure accuracy, communicating with customer the estimated delivery date, best shipping mode, and freight costs, and notifying customers of any special information and contact info for clarification.  
Interact with international customers on a regular basis by email and occasionally by phone, to ensure quality customer service and satisfaction. 
Work with various departments within the company and provide administrative support to the international team as needed to ensure customer satisfaction. 
Complete additional duties, tasks and cross-training within the department as assigned. 

Qualifications:

Requires minimum of 2 years related customer service experience for entry level, minimum 4 years to be considered at next level.  
Export experience is a plus. 
Experience with international customers is a plus. 
College degree or course work in business, sales, communications, or related field is preferred. 
Good knowledge of world geography is preferred.  
Ability to appreciate cultural differences and relate well with international customers. 
Knowledge of foreign language is a plus. 
Requires excellent communication skills. 
Ability to interface successfully with customers,  vendors, co-workers and management. 
Must be able to collaborate and interact successfully and have the ability to work well with all people. 
Requires excellent organization skills and the ability to multi-task in a fast paced environment.  
Requires a high level of attention to detail and accuracy, excellent problem solving skills, and good judgment.  
Must have good math and grammatical skills.  
Excellent computer knowledge, including Windows, MS Word, Excel, Outlook, and internet browsers. 
Must type at least 45 wpm. 
Experience with business software programs a plus. 
Must be self-motivated to work independently as well as work well on a team. 
Must be results oriented with a demonstrated track record of success.  
Must have strong attendance record and work ethic while maintaining a positive attitude at all times.

Shift:

Monday through Friday, 7:30 a.m. to 4:00 p.m., may vary based on business needs.  

Benefits:

Generous employer sponsored medical, dental, vision, and life/AD&D insurance plans. 
A 401(k) plan with company match is available after 1 year. 
Time off includes paid vacation, sick leave after a brief waiting period, and 10 paid holidays.  

Compensation:

Hourly rate will be competitive in market and commensurate with customer service experience, education, and export experience. The hourly pay range is $16.09 - $23.17 per hour. 

About You:

You are attentive, responsive, and can take control of situations. 
You are personable, determined, and driven to make a difference. You can see beyond a problem, respond to situations in crafty ways, and put a positive and professional spin on any situation.
Multitasking and professionalism are natural habits. 
You thrive on succeeding, overcoming challenges, and have an exceptional work ethic.
Friends and co-workers describe you as a highly organized and productive person.
You are a team player and an individual performer who can quickly connect with others inside and outside of the company.
You naturally possess a “can get it done attitude” even when the odds are not in your favor.
You are very organized and disciplined and can effectively manage multiple conflicting priorities and deadlines in a rapidly changing environment.
You are reliable and are always looking for what to do next.
You are at least 18 years of age.
Pre-employment screenings if required by the client

Express Employment Professionals – Redding
2697 Victor Avenue
Redding, CA  96002
530-221-7044 call or text
Jobs.ReddingCA@ExpressPros.com

Express Employment Professionals is an equal opportunity employer.