Broadband Service Technician
Estimated Pay | $15 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Belton, Texas |
Compare Pay
Estimated Pay$10.86
$15.30
$22.41
About this job
Job Summary
The Broadband Service Technician is responsible for residential and commercial installation, service/repair, and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The BST is required to communicate with leadership and dispatch, as well as assist supervisors and technicians with escalations and specialized work orders. This role participates in a 24/7 on-call rotation.
Duties and Responsibilities
Residential install, service/repair, and disconnects* (data, video, phone) on customer premises
Assist supervisors and technicians with escalations and specialized work orders
Ensure/record correct RF and signal levels within specifications
Communication with leadership and dispatch as needed
Customer education
Operate company vehicle in safe and responsible manner
Participation in a 24/7 on-call rotation
Other duties as assigned
Requirements/Qualifications
Education: High school diploma or equivalent
Experience: 6+ months satisfactory metrics OR 2-3 years as a telecommunications technician
Competencies: Maintain satisfactory driving record and have a valid driver's license; Ability to differentiate and effectively communicate to customers advanced phone/IP networks and POS systems
Knowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone
EEO Statement
Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
CCPA Employee Privacy Policy (For California Candidates Only):
Behaviors
Team Player - Works well as a member of a group
Dedicated - Devoted to a task or purpose with loyalty or integrity
Motivations
Education
Experience
Licenses & Certifications
Skills