Operations Leader - Full-time / Part-time

We are currently seeking an Operations Leader to be located in Yorktown Heights, NY The primary responsibilities will include managing and overseeing assigned operation’s team on a day-to-day basis. Improving productivity and streamlining branch activities to maximize results and achieve peak performance.  Responsible for executing all safety activities. 

Key responsibilities include but are not limited to the following:
•    Uphold frontline employee safety through the adherence of Safety Policy compliance and the identification and execution of safety improvement opportunities. 
•    Own execution and adherence to the ReadyRefresh brand and relevant standards for all branch processes related to safety, customer service and order fulfillment
•    Oversee all direct report “people management” processes and accountability, to include hiring/retaining qualified team members and timely addressing of attendance/conduct/performance issues
•    Partner with peers  and Zone General Manager/Regional Operations Manager to share best practices and leverage knowledge to help define future strategies and processes, including product and customer acquisition and upselling for ReadyRefresh Customer Operations function.

Key qualifications include:
•    Bachelor’s degree from four-year College or University; and / or 1-3 years related experience and/or training; or equivalent combination of education and experience
•    Has demonstrated success in a number of diverse customer service and operations roles
•    Extensive experience managing operational delivery processes
•    Ability to weigh tradeoffs to arrive at a solution that is acceptable for both the customer & business
•    Experience providing a high-level of customer service
•    Excellent written, verbal communication and interpersonal skills 
•    Experience managing and anticipating change and challenges 
•    Experience leading people towards performance and development goals 
•    Experiences leading in a high safety focus culture
•    Ability to provide training & development to direct reports, coach performance
•    Competent in performance feedback processes, both written and verbal 
•    Ability to analyze data to evaluate and coach team members towards performance improvement
•    Capacity to organize workflow, define activities, and meet commitments 

Pay Range: $80,000 - 100,000. This role is eligible for a 10% annual bonus.

Salary Range Disclaimer:
The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate’s qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered.  We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.