Maintenance Technician

ESSENTIAL JOB FUNCTIONS

Essential duties may include but are not limited to the following:

• Perform preventative maintenance and repairs in 50-75 restaurants. (e.g., ice machine, water heaters, misting systems, etc.)
• Tailor preventative maintenance schedules of assigned systems to ensure safe, efficient, and effective operation of area restaurants; outline specific maintenance schedules on an individual restaurant basis in order to most effectively lower maintenance costs
• Educate managers and other restaurant employees on how to maintain and troubleshoot basic issues
• Follow up on facility maintenance practices and procedures and report any issues.
• Provide the Operations Team with brief recaps of what was accomplished during their visit
• Serve as liaison between restaurants and contractors on assigned systems/items when warranty issues arise.
• Provide field support and communication relating to the company’s initiatives
• Assist with communication of contractor deficiencies on re-investment or repair projects
• Diagnose, troubleshoot, and repair commercial cooking kitchen equipment
• Communicate status updates for part order(s) and repairs with corporate office and store
• Complete service calls accurately and timely
• Audit truck stock to ensure required parts are stocked
• Perform intermediate-level equipment and accessory installations
• Survey safety devices and equipment on a regular basis
• Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service
• Request equipment, parts, and supplies for the purpose of maintaining inventory level and ensure that necessary tools are available to complete the necessary repair/installation
• Produce timely and detailed service reports to accurately reflect service call conditions
• Operate vehicles in a safe manner

TRAVEL REQUIREMENT

Up to 75% required

QUALIFICATIONS

• Clear and professional communication skills with the ability to converse with customers and all level management at various locations
• Ability to multi-task and balance many different projects at one time
• Ability to work independently and stay organized in a fast-paced environment
• Hands-on approach to all work and projects
• Problem-solving skills throughout complex projects
• Must have good penmanship, neat, and proficient with paperwork
• Ability to troubleshoot, test, repair and, service foodservice equipment
• Ability to accurately diagnose and troubleshoot: automotive, electrical, installation, and mechanical background is a plus
• Good driving record required
• Must be able to lift up to 70 lbs.

EDUCATION AND EXPERIENCE GUIDELINES

• Education: High school diploma/GED required; OR equivalent combination of education and experience
• Experience: 3+ years of experience in commercial kitchen repair

STANDARD HOURS

Monday – Friday; some weekend and night travel required

8:00 AM – 5:00 PM; standard hours vary weekly; availability expected during store operating hours

Required qualifications:

• Legally authorized to work in the United States
• 18 years or older