Operations Professional I

Operations Professional I

Are you intellectually curious with a passion for solving problems? Do you enjoy a flexible and collaborative, team-based environment where you are always learning and growing? If yes, Aon is the place for you!

This is a hybrid role with the flexibility to work both virtually and from our Owings Mills Office.

While there is a preference for someone in the above listed offices, the team may consider a virtual arrangement for someone in the Continental United States.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Assess employee production performance and where appropriate participates in decisions involving disciplinary and corrective action. Provides feedback and recommendations on Business Process Outsourcing (BPO) production.
• Provides performance feedback, conducts training and identifies development opportunities.
• Organizes resources to accommodate workflow; assigns work to specialists.
• Operates as the point of escalation for account service teams and carrier markets.
• Ensures review and resolution of financial metrics for the region are completed.
• Assesses work performed by staff members to verify that specialists identify and meet relevant compliance requirements necessary to process PASC deliverables.
• Monitors resources and transactions to ensure the necessary activities are occurring to meet PASC deliverables or work types as requested.
• Audits performance to determine if client fulfillment is in accordance with client's expectations as it relates to timeliness and accuracy of deliverables. Troubleshoots and resolves client issues around PASC deliverables.
• Provides direction and guidance to team members who are confronted with unfamiliar or complex client issues.
• Participates in the development of client solutions with the ACS, PASC and ARS Field Office Management.
• Collaborates with associate one-one-ones as appropriate.
• Other duties as assigned.

How this opportunity is different

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Skills and experience that will lead to success

• Proven leadership skills in a team environment.
• Proven technical competency, in commercial insurance, with an ability to demonstrate capabilities to create innovative and controlled solutions.
• Experience in resource deployment and utilization management.
• Strong interpersonal skills, with the ability to interact effectively at various levels.
• Proficient use of technology to meet the expectation of both internal and external clients.
• Successfully operates in a fast-paced output driven environment that requires staff members to multi-task, react quickly and perform task that are not routine.
• Ability to identify and analyze client needs to develop solid solutions.

Critical Competency Requirements:

• Plans & organizes: Sets priorities, plans, and coordinates work activities, and obtains and manages resources so that work objectives are accomplished on time.
• Communicates effectively with others: Speaks and writes in a clear and concise manner to coworkers, supervisors, and customers.

• Solves problems: Examines and interprets information from different sources to ensure procedures and policies are applied, bringing resolution to the open issue.

• Acts with integrity: Demonstrates consistency between words and behavior; consistently behaves in a manner that maintains and enhances Aon's reputation for ethical dealings; commits to and accepts accountability for results, obligations, and standards of conduct; and has the courage to speak up for clients, employees, and shareholders' interests.
• Commits to quality and exhibits an attention to detail: Understands scope of task/project assigned and ensures quality during all phases up to and including task resolution without overlooking details.

• Commitment to client service: Proactively assesses, identifies, and responds to the needs of internal clients, ensures they are addressed quickly and accurately. Consistently meets or exceeds service expectations. Establishes and achieves agreed upon measures of client satisfaction. Places the needs of the business and clients above personal needs when necessary.

Desired

• Commits to quality and exhibits an attention to detail: Understands scope of task/project assigned and ensures quality during all phases up to and including task resolution without overlooking details.
• Fosters teamwork: Works well with others in a group, cooperates with others, offers to help when needed, and fosters a team climate within the group.

Education:

• Typically, 3 or more years of client service experience and over 7 years of commercial insurance and/or related business experience.
• BS/BA degree preferred.

Pay Transparency:

The salary range for this position (intended for U.S. applicants) is $55,000 to $65,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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