Production Lead

JOB SUMMARY

Manages the daily warehouse operations of the facility and supervise the drivers and warehouse staff. Display superior customer service that meets each customer's unique set of delivery and installation requirements. Assist the Branch Leadership in maintaining inventory levels and day-to-day operations of the warehouse.

Essential Job Duties and Responsibilities

• Customer Service

• Handles incoming customer complaints in a prompt and courteous manner; owns the problem until resolved, including the direction of delivery and warehouse personnel.
• Provide excellent customer service using professional communication skills.

• Inventory and Management Operations

• Oversee the daily operations of the warehouse to ensure that work orders are pulled in a timely and accurate manner.
• Oversee that orders are loaded and unloaded for the vendor or customer promptly.
• Oversee the dispatching of trucks for timely and accurate delivery of product to worksites.
• Assist or directs warehouse personnel in loading and unloading trucks using forklift.
• Tracks and reports on stock levels using the Agility software/computer system.
• Coordinates purchases of materials for re-sale through the Branch Manager to ensure duplicate orders are avoided.

• Manage the inventory

• Responsible for managing all phases of inventory control to include purchasing, weekly cycle counts, pricing, review and disposition of damaged and outdated stock.

• All Other Duties

• Other duties include order processing, day-end balancing, and assisting with all other areas of running the branch.

Education and/or Experience

*One to two years' related experience and/or training; or equivalent combination of education and experience.

Skills/Specialized Knowledge

• Personal/Motivational

• Integrity - Maintains social, ethical, organizational and departmental norms.
• Attention to Detail - accomplishes total tasks, showing concern for all areas, no matter how small.
• Initiative - influences events, self-starts, originates action and goes beyond what is necessarily called for.
• Practical Learning - assimilates and applies new information.
• Tolerance for Stress - performs under pressure.

• Customer Service Orientation

• Customer Awareness - look for opportunities to improve customer service orientation through better understanding and empathy for the customer experience.
• Company Representation - serve as an extension of the Branch Manager when handling customer complaints.
• Can-do Attitude - Take personal responsibility for the successful completion of each task.

• Interpersonal

• Adaptability - maintains effectiveness with varying tasks, responsibilities and people
• Impact - creates a good first impression, commands attention and respect, shows an air of confidence, particularly in a sales or customer service scenario.

• Decision-Making

• Judgment - ability to define problems, collect data, establish facts, and draw valid conclusions.
• Action-Oriented -develops alternative courses of action and makes recommendations based on logical assumptions and factual information.
• Reasoning - able to apply common sense understanding to carry out instructions containing multiple variables that are furnished in written, oral, or diagram form.

• Efficiency

• Able to multi-task and handle requests from multiple sources in an accurate manner
• Has the ability to be self-organized with time and work duties.

Required Licenses or Certifications

*Certificates, Licenses & Registrations - Must have a valid driver's license with a clean driving record.

Other Requirements

*Language Skills - Can read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Must have the ability to write reports, businesscorrespondence, and procedure manuals. Possess the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Mathematical and Computer Skills - Ability to calculate numbers and amounts such as discounts, interest, commissions, proportions, percentages, etc. Must possess general computer skills and a basic understanding of Microsoft Office Products.

*Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear.
• The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and outside weather conditions.
• The noise level in the work environment is usually moderate.