Senior IT Support Specialist

We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs. 

The role: 

We're seeking a Senior IT Support Specialist to join our team. We're looking for an individual who not only exhibits a genuine commitment to service but also goes beyond the call of duty to ensure exceptional service delivery, whether it's resolving technical issues or helping colleagues and clients alike. 

Our ideal candidate understands the importance of continuous improvement and development within our organization while excelling in collaborative environments where teamwork is valued and fostered. Someone who actively pursues avenues to refine their skill sets, stay abreast of industry advancements, and play a pivotal role in the team's collective achievements. 

If this sounds like you, we would love to have you on our team. Let's work together to create a significant impact, not only within the IT industry but also in our community. 

Responsibilities:   

• Take escalation tickets from the helpdesk 

• Handle Tier 2 tickets including but not limited to: 

• Network Issues / Outages  

• Backup and Disaster Recovery Review / Maintenance Restores / Deploying  

• Security Solution Review / Maintaining / Deploying   

• MFA  

• A/V  

• SAT  

• SIEM  

• Business Application Support / Securing Third Party Support  

• POS  

• PMS  

• Active Directory, Group Policy, DHCP, DNS edits 

• Hotel Applications (Key/lock, Guest Internet/Cable, etc,)  

• Financial and Accounting Applications 

• Advanced Firewall Troubleshooting – policies, traffic monitoring, configuration 

• Microsoft 365 and Entra (Azure) Administration – troubleshooting mail flow, mail rules, connectors, etc. 

• Client Onboarding 

• Client communications and interactions, remotely and in person 

• Detailed documentation of issues and resolutions 

Qualifications:   

• 10+ years of IT experience  

• 5+ years of experience working with Windows Server OS, Active Directory/Group Policy/ DNS, Firewall config/troubleshooting, Switch config/troubleshooting (i.e. VLANs)  

• Knowledgeable in networking LAN/WAN concepts, structure, and equipment – understand VLANs, configuring switches  

• Advanced Firewall Troubleshooting experience 

• VMWare/Hyper-V experience - build, migrate VMs 

• Azure Virtual Desktop – administering/troubleshooting  

• Basic CMD and PowerShell Scripting 

HR Information:  

We understand that compensation is an important consideration for our potential candidates. We are open to discussing competitive and negotiable salary packages based on your experience and skills. 

In addition to the base salary, we offer a comprehensive benefits package, including health insurance (including vision and dental), 401(k) with company matching, paid time off, etc.

This is a full-time, in-office position in Beachwood, OH.