Help Desk Support - $18/hr.

Job Tittle: Help Desk Support

Location: Salem, OR 97302

Duration: 1 Year with possible of extension

Pay Rate: $18/hr.

• Experience in setting up hardware and software systems, basic reading and editing SQL scripts; experience working with databases (scripts, queries, stored procedures, QA) preferable.
• Ability to follow and read wiring diragrams with AC conversion to DC, and grounding principles.
• Provide electronic product and application end users with operational and technical assistance. Determine call resolution and log calls.
• Generate product replacement orders and troubleshoot and resolve customer technical issues.
• Provide technical support via telephone, and/or email to end users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image.
• Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications.
• Apply established customer satisfaction skills to resolve issues with end users and create a positive image.
• Follow call-handling procedures to assure uniform support within the goals of the department.
• Meet call handling, volume and productivity goals in an inbound call center environment.
• Performs other duties as required or assigned.
• Support of additional skillsets, projects and opportunities may be available.
• Attendance and punctuality are essential functions of the position.
• This position is located on-site in an office call center environment.

• Minimum of one year of Technical Support/Call Center/Help Desk experience.
• Basic IP Networking required.
• PC systems knowledge required (Windows 7-10) o Basic SQL Database reading and editing preferred.
• Must be able to work weekends and evenings.
• You must be willing to work out of an office in Salem, Oregon.
• Excellent listening skills and ability to assess and respond to customers’ needs.
• Must be able to effectively communicate with customers via telephone.
• Detail-oriented with the ability to keep accurate records of communication with customers.
• Ability to rapidly learn and assimilate new technologies.