Concierge - Sporting Desk

** Concierge - Sporting Desk**

**Job Category****:** Customer Service **Requisition Number****:** CONCI003520 Showing 1 location **Job Details**

**Description**

**DUTIES & RESPONSIBILITIES:**

* Works closely with each Reynolds Lake Oconee department to maintain a high level of service.

* Greets and welcomes guests of the Ritz-Carlton

* Provides all pertinent information to assist guests with reservations for Golf, RKOG, Sporting Grounds

* Arranges necessary transportation for guests

* Regular communication with Golf Shops, Sporting Grounds and RKOG

* Works together with the Ritz-Carlton staff to provide the best possible experience for each guest

* Requests approval to fulfill any special requests for guests

* Communicates with each outlet as it relates to same day reservation requests

* Maintains updated information on amenity closings due to maintenance, weather, course closings, outings & scheduled tournaments

* Arranges for delivery of hotel guests golf bags or any necessary tools for their Reynolds experience

**SAFETY RESPONSIBILITIES & REQUIREMENTS:**

* Actively upholds safety rules/guidelines in accordance with RLO, OSHA, EPA, DNR, & other State/Federal laws.

* Takes personal responsibility for safety every day.

**QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION:**

* Strong knowledge of high touch customer service, interpersonal skills

* 2 years office-related & customer service experience.

* Deep knowledge and understanding of Reynolds and familiarity with the amenities to which they will be responsible for selling.

* Knowledge of the hospitality industry is preferred.

* Intermediate computer skills using Microsoft Word & Excel.

* Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously.

* Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with guests.

* Ability to handle multiple guest while maintaining a calm demeanor.

* Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation.

**Skills**

**Required**

**Service Oriented** *Advanced* **Problem Solving** *Advanced* **MS Word** *Advanced* **MS Excel** *Advanced* **Communication Verbal / Written** *Advanced* **Interpersonal Skills** *Advanced* **Preferred**

**Multitasking** *Advanced* **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Education**

**Experience**