Sales Support Specialist

** Sales Support Specialist**

**Job Category****:** Sales & Marketing **Requisition Number****:** SALES005664 Showing 1 location **Job Details**

**Description**

ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach also provides Performance Services including integrated solutions, design/build, engineering services, and productivity software to optimize packaging line design and deliver maximum uptime.

ProMach designs, manufactures, integrates, and supports the most sophisticated and advanced packaging solutions in the global marketplace. Its diverse customer base, from Fortune 500 companies to smaller, privately-held businesses worldwide, depends on reliable, flexible, technologically advanced equipment and integrated solutions. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information about ProMach, visit .

Ossid, based in Rocky Mount, NC, is a manufacturer of high-speed tray packaging, weigh/price labeling equipment and form fill seal packaging solutions. Ossid provides solutions across numerous markets, including fresh and processed meats, medical devices, convenience foods and consumer goods.

**Summary of Job:**

Establish a partnership with each team member of the Sales Team to maximize selling time, ensure accurate orders, achieve high levels of customer satisfaction and ultimately be a strong contributor to the achievement of the companys strategic goals. Apply excellent attention to detail and organizational skills. Ability to work and communicate with all departments within the organization.

**Job Responsibilities:**

* Collect telephone, email and/or internet inquiries from potential customers. Follows up on inquires and advises appropriate salesperson of opportunity.

* Processes all requests for quotations from outside salespeople.

* Maintains a quote log for all quotes to customers.

* Processes all quotes from engineering. Reviews margins, installs quotes into a sales presentation format and forwards to the appropriate salesperson.

+ Continually modifies quote layout for customer presentation

* Works with management on sales strategies and initiatives to ensure the program directly reflects the overall strategic plan of the company.

* Processes and inputs all machine sales orders

* Ensures that all appropriate people are notified when an order is entered so procurement can begin to meet ship dates.

* Creates order verification and forwards to the appropriate people.

* Updates and maintains machine serial information.

* Processes all Field Modification Orders (FMOs) to ensure the parts get procured in a timely manner.

* Prepares periodic reports for management as necessary or requested.

* Complete any projects assigned by the Vice President of Sales and/or Vice President/General Manager and other sales support functions that may arise as staffing requirements and business evolution dictate (Aftermarket Support).

* Provides support and assistance to fellow team members/departments as needed to meet company/team goals.

* Lead and CRM Management:

+ Manage online chat tool

+ Coordinates and vets potential prospect list for outside sales team

+ Manage CRM and keep data current

+ Participates in development, implementation and tracking of marketing campaigns.

* Performs other duties and responsibilities as assigned.

**Job Requirements:**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

* Strong work ethic and desire to succeed.

* Ability to read and interpret documents such as drawings, specifications, parts lists, etc.

* Ability to efficiently organize and manage multiple priorities.

* Must possess computer proficiency including e-mail, Microsoft Word, and Microsoft Excel.

* Must be able to convey valuable information to the higher officials and should be polite and well mannered.

* Willingness to work alone or as a team.

* Bachelors degree in Sales or Marketing

* At least 3 to 5 years of sales support or customer service experience

* Excelled customer service skills (friendly, courteous and helpful).

* Ability to work in a team

**Benefits:**

Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits **you are eligible on your first day of employment.**

Pro Mach is an Equal Opportunity Employer. Pro Mach complies with all states mandating the use of E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace.

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