Reservation Agent

City, State:New York, New YorkHourly Rate of Pay: $28.34

The purpose of a RESERVATION AGENT is answer incoming phone calls and make hotel reservations in the hotel system.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Make room reservations correctly in the hotel system.
• Maintain and communicate knowledge of all room rates, packages and promotions.
• Maintain and monitor room availability for any given day.
• Have knowledge of :
• All departmental policies/service procedures/standards.
• All functions of the computer systems.
• All hotel facilities/services, hours of operation.
• All guest room layouts, bed types, decor, appointments, and locations.
• Restricted dates, rates and room types.
• Respond to incoming calls promptly and courteously.
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

EDUCATION AND EXPERIENCE REQUIREMENTS:

One to two years related experience and/or training; or equivalent combination of education and experience or a Bachelor's degree.

What to Expect

• Be part of a cohesive team with opportunities to build a successful career.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.