Dispatcher Customer Service Representative

If you’re a problem-solving, multitasking expert with excellent communication skills, you could be perfect for our dispatcher position. Our growing company is looking for the right candidate to be the main point of contact for customers, field units, and management. Strong interpersonal skills are a must in this dynamic role. You are familiar with dispatch systems, data entry, and creating work schedules. If this sounds like the perfect fit for you, apply now!

Responsibilities:

• Dispatch technicians to service calls and maintain technician schedules.
• Prioritize calls according to customer and/or operational need.
• Coordinate and maintain on-call schedules for technicians and after hours procedures.
• Schedule calls, enter service calls, and debrief with technicians.
• Maintain complete, accurate and updated information in the customer database.
• Maintain communication with technicians via phone or online.
• Contact customers if there is a delay in their scheduled time.
• Perform administrative duties to assist with the overall efficiency of the operation.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Address all concerns, questions and problems from customers and technicians. Utilize clear communication to manage conflict resolution.
• Participate in all company sponsored training classes.
• Maintain a courteous demeanor with customers and associates at all times.
• Maintain a professional image at all times by wearing company approved apparel.
• Abide by all standards of performance and ethics.
• Follow all safety policies and procedures.
• Perform other duties as assigned.

Skills:

• Possess good phone etiquette
• Ability to communicate quickly and effectively
• Strong attention to detail
• Be accurate, efficient and reliable at data entry

Personality:

• Friendly
• Professional
• Dependable