Assistant Retail Manager, Santa Fe

>> Assistant Retail Manager, Santa Fe Assistant Retail Manager, Santa Fe Summary Title:Assistant Retail Manager, Santa FeID:1016Location:Santa FeDepartment:Retail Description MVD Express is looking for an Assistant Retail Division Manager -We are looking for a dynamic Assistant Manager with an enthusiastic and infectious personality that has the proven ability to take customer service to another level.

Must understand and comply with all policies, procedures, rules and regulations and enforce in a fair and consistent manner.

Must always represent the Company in the highest regard. Must set a clear example of the utmost professionalism reflecting our core values while developing a culture of teamwork, efficiency and outstanding customer service.

Will be responsible for following up on and resolving all customer relation issues in an expedient manner

**MVD Express Offers Medical, Dental and Vision Insurance, Life Insurance, Short/Long Term Disability Insurance,**

**Paid Time Off,**

**Paid Holiday's.**

Job Type: Full-time-Exempt

With over two decades of experience, MVD Express provides licenses/Real ID, titles, registrations, call center support, and dealer services to over 300,000 customers annually through our Retail, Commercial, and Support Divisions. As the leading third-party agent and partner for the State of New Mexico and Montana, our deep understanding of industry issues inspires us to design better solutions while maintaining a culture of continuous improvement that fosters efficiency, transparency, and accountability.

* **Retail Department- We provide License, Real ID, Title and Registration services via a network of specialty retail locations throughout Montana and New Mexico.**

* Commercial Division- With multiple processing centers across Montana & New Mexico, the Commercial Division serves over 200 clients that include auto dealers, financial institutions, and rental car agencies. Our dedicated Commercial Team has the expertise to process Titles, Registrations, and Motor Vehicle Record Checks accurately and efficiently.

* **Call Center & Help Desk Support-** Our Call Center & Support team handles approximately 30,000 calls each month, Call Center agents can assist customers with minor services such as registration renewal or reinstatement and appointment scheduling.

Youre an excellent candidate for this position if

You have flexibility to work in an ever-changing environment resulting in smooth transitions

....You have a dynamic personality with innovative ideas and savvy communication skills that include listening, verbal, and written with the ability to influence, de-escalate, and coach resulting in positive outcomes with customers, employees and team members

...You have outstanding customer service, time management, project management, decision making and problem solving skills

**AND YOUR EXPERIENCE INCLUDES**

...You have a High School Diploma or equivalent (college degree desired)

... 1-2 *years of management or supervisory experience*

... Proven experience in increasing sales and productivity of workforce and meeting or exceeding goals

**ALSO:**

* *You must be able to pass a criminal background check.*

* *No DUI's.*

Were proud to offer the following Total Rewards:

$37,440 annual salary

Medical, Dental & Vision Benefits

STD, LDT, & Life Insurance

Employee Assistance Program & Referral Program

Discounts on MVD Services

Major Holidays Off, Paid Holidays

Every Sunday Off

Paid Time Off/ Unpaid Time Off

Business Casual Dress Code Wear Jeans & Sneakers Every Day

MVD Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

MVD Express participates in the E-Verify Program. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization.

Job Type: Full-time

Pay: $37,440.00 per year

COVID-19 considerations:

All employees are required to wear a mask.

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