Phone Support Clerk

Storm King Art Center seeks a seasonal Phone Support Clerk for the 2024 season from April through mid-November and December weekends. Candidates must be able to also work weekdays and holidays, as needed.

Position Summary

The Phone Support Clerk reports to the Associate Director, Visitor Operations with daily direction from the Receptionist & Office Assistant. This role will provide general phone support with a variety of clerical activities and related tasks. The Attendant will be responsible for answering incoming calls, answering visitor questions, assisting visitors with booking tickets, and directing calls to appropriate associates or departments. Training will be provided.

Primary Responsibilities and Duties

Include but are not limited to the following:

• Answers telephones and directs the caller to the appropriate individual or department.
• Provides callers with general information such as directions, opening hours, event information.
• Communicates and coordinates accessibility support options to visitors.
• Assists callers with booking or rescheduling tickets, including transportation options to visit Storm King.
• Willingness to learn about Storm King history, exhibitions, collection, and site.
• Attend mandatory training sessions throughout the season to learn about Storm King’s featured exhibitions, safety awareness, policy and procedures, and general information.
• During down times, assist with general clerical tasks including database entry and cleanup.
• Other duties as assigned.

Required Skills and Qualifications

• Must be reliable, punctual, and flexible.
• Strong interpersonal and customer service skills.
• Ability to interact with visitors and staff in a consistently friendly and professional manner.
• Strong attention to detail and organizational skills, excellent follow-through.
• Strong written and verbal communication skills.
• Ability to work well both in a team and individually.
• Must be proficient in internet and Microsoft Office applications including Teams.
• Database experience a plus.

Physical Requirements and Working Conditions

• Works primarily in a busy office environment. With various noise levels.
• Ability to maneuver outdoors (in all weather conditions) on the 500-acre facility’s hills, grass, and gravel pathways.
• Ability to vocalize in a two-way radio and multiline phone system.
• Ability to stay in the same position for long periods of time.
• Frequently speaks, reads, writes, and uses a computer keyboard.

COVID-19 Vaccination

Storm King aims for a fully vaccinated workforce. Storm King considers requests for reasonable accommodations for medical and religious reasons consistent with applicable law.

Compensation and Benefits

The hiring hourly rate is $17.50 per hour. This seasonal, non-exempt position is not eligible for paid time off or other benefits, other than those required by law, which includes NYS Sick Leave. All employees are eligible to participate in the 403(b) retirement program upon hire. Additional information about our benefits can be found at https://stormking.org/jobs/.