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Business Office Manager/ Front Desk Supervisor
•10 days ago
| Estimated Pay | $61 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Atlanta, Georgia |
Compare Pay
Estimated Pay We estimate that this job pays $60.72 per hour based on our data.
$34.14
$60.72
$103.46
About this job
Job Description
Job Description
Oversee the Front Desk Staff Computer Task:
Benefits/Perks
- Flexible Schedule
- Great Work Environment
- Competitive Compensation
- Career Advancement Opportunities
Job Summary
We are seeking an experienced Business Office Manager/ Front Desk Supervisor to join our team! As our Business Office Manager/Front Desk Supervisor, you will be managing a team of Front Desk Associates to ensure every guest receives exceptional service. As a supervisor you will be responsible for training new employees, creating a schedule, and handling basic disciplinary actions. The ideal candidate has a strong background in customer service and leadership and a positive attitude.
Responsibilities
- Create and implement both short and long-term goals for the company and the front desk staff
- Handle scheduling and time off requests for staff working the front desk
- Set a service standard and lead by example, providing exceptional customer service to all guests
- Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them
- Work closely with the rest of the team to provide the highest level of customer service
- Coordinate with staff and the community to create partnerships and host events
General Accountabilities
- Organizes, directs, and monitors daily activities of front and back office staff.
- Ensures efficient, friendly, and professional patient scheduling, patient registration, check-in and check-out, telephone service, insurance verification and co-payment verification.
- Observes front desk staff to ensure that established procedures are followed.
- Establishes procedures, prepares and coordinates schedules, and expedites workflow.
- Ensures all necessary reports and forms are completed daily.
- Performs front and back office staff responsibilities as needed.
- Ensures that the patient's needs are fulfilled and their office visit is as pleasurable as possible.
- Assists front office staff with resolution of patient problems/complaints as needed.
- Monitors and maintains front desk area.
- Possesses and maintains thorough knowledge of clinic services, facilities, policies, rates and promotions.
- Performs other related duties as assigned by management.
Supervisory Responsibilities
Oversee Front Desk Collectors who:
- Check patients out: did they get all supplies, does anyone have special instructions, next appt confirmed with patient and entered in the computer correctly, is correct amount paid?
- Schedule medical appointments
- Collect money owed
- Pass any patients with questions regarding their financial plan to the BusinessOffice
- Send statements to patients with money owed from the past 90 days
- Confirm next appointment
- Complete day sheet for every payment made.
- Enter fee slips at the time the patient checks out.
- Write receipt for every payment made
- File patient folders
- File loose paperwork on a daily basis
- Run the trial post during the lunch break
- Double check the trial posting report at the lunch break
- Run the posting report at the end of the day and make sure day sheet balanceswith receipts and posting report.
- Post total collection on the graph daily
Oversee the Front Desk Staff Computer Task:
- Pulling up Front Desk section of system
- Getting into a specific patients calendar
- Getting into the ledger for the day
- Posting payments
- Changing a patients calendar
- Changing a patients address
- Rescheduling an appointment
- Rescheduling a new patient
- Scheduling a new patient
- Entering calendars
Qualifications
- Previous experience managing a team desired
- Previous customer service experience
- Strong communication and interpersonal skills
- Excellent customer service skills
- Attention to detail
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