Automotive Warranty Clerk

The Automotive Warranty Clerk position is responsible for maintaining warranty records and processing warranty claims. The Warranty Clerk will work with customers, vendors, and other departments to ensure warranty claims are filed in a timely manner and follow all manufacturer requirements including correct labor and parts charges. Other duties include preparing reports, handling customer inquiries, and providing administrative support to the department. The ideal candidate will have excellent communication and customer service skills, strong attention to detail, and be able to work independently. Previous experience in an automotive dealership in Service, Parts, or Warranty administration is preferred.

Warranty Clerk Job Responsibilities

• Maintain records of warranty claims and repairs
• Track warranty expiration dates
• Submit warranty claims to manufacturers
• Coordinate with customers, manufacturers, and repair technicians to resolve warranty issues
• Maintain records of customer purchases and service history
• Provide excellent customer service

Objectives

• To provide administrative support for the service department
• To process warranty claims and track claim status
• To maintain accurate records of warranty coverage and expiration dates
• To generate reports on warranty activity as needed
• To assist customers with questions or concerns about their warranties
• To resolve customer issues in a timely and efficient manner

Warranty Clerk Job Skills & Qualifications Needed

• The skills and qualifications needed for the role of Warranty Clerk are:
• Excellent communication and customer service skills
• Good organization and time management skills
• Accurate data entry and recording skills
• Previous experience in a warranty, service advisor, parts sales or a customer service role would be advantageous

The Melloy family of dealerships has been serving New Mexico for over 60 years and is a great family owned company to build a career with. The dealerships in Los Lunas offers three dealerships located on 14 acres, right on I-25, with easy access and high visibility. Offering Chevrolet, Ford, Chrysler, Jeep, Dodge and Ram vehicles along with three certified service and parts departments, Melloy Los Lunas offers a chance for customers to shop and compare different makes and models all at one location.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.