Key Account Specialist

Under the supervision of the Sales Manager, the Key Account Specialist will be responsible for growing HFI sales by initiating projects for new ingredients with existing customers and work to develop and maintain customer relationships.

• Gain in-depth knowledge of HFI’s portfolio and how best to position ingredients for food manufacturers.
• Grow business within existing customer base through regular contact, following up on samples and asking about future projects, with an emphasis on developing long-term relationships to achieve company sales goals and ensure customer satisfaction.
• Accurately process customer transactions including, but not limited to, processing POs/orders with direct communication with the customer and HFI internal team regarding order status and updates as required.
• Represent HFI at conventions, tradeshows, and customer meetings, generate and follow up on leads from trade shows, meetings, and marketing activities.
• Identify and resolve customer concerns and initiate internal communication of customer concerns coordinating efforts with other departments.
• Verify price and delivery to meet customers’ requirements. Provide price quotes as necessary.
• Maintain customer information in HFI database.
• Work with customers to acquire, maintain and update forecasting data.
• Actively review accounts receivable and address concerns with customers as needed.
• Provide regular business development updates to management on active customer projects and bids.

QUALIFICATIONS:

• Strong verbal and written communication skills
• Attention to detail and a team player.
• Experience in working with spreadsheets, databases, and computers.
• Experience selling or working with grain-based products is a plus but not required.